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Client Relations Associate
Client Relations AssociateThe Siegel Group • Reno, NV, United States
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Client Relations Associate

Client Relations Associate

The Siegel Group • Reno, NV, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

As a Client Relations Associate, you will be the first point of contact for current, prospective, and new residents. Your role is crucial in creating a welcoming and positive first impression.

KEY RESPONSIBILITIES

  • Warmly greet all customers as they enter.
  • Answer phone calls promptly and courteously, ideally within three rings.
  • Maintain up-to-date knowledge of room availability and manage reservations.
  • Effectively sell rooms to guests both in-person and over the phone, including posting daily ads online.
  • Handle all cash and charge transactions with accuracy.
  • Secure cash drops in the safe at the end of your shift.
  • Keep meticulous records of room statuses and follow closing procedures, including deposit slips and setting alarms.
  • Process work orders from residents systematically.
  • Receive and distribute mail for residents.
  • Ensure the office is clean, organized, and welcoming.
  • Perform additional tasks as assigned.

QUALIFICATIONS

  • High School Diploma or equivalent.
  • Minimum of 6 months experience in customer service.
  • Must be legally authorized to work in accordance with State and Federal regulations.

PHYSICAL DEMANDS

  • Ability to stand and walk continuously during each shift.
  • Capacity to bend, lift, and carry items weighing up to 25 pounds.
  • Engage in frequent face-to-face interactions with customers.
  • Skills to multitask efficiently and maintain a positive attitude in a busy environment.

WORKING ENVIRONMENT

  • Typical shifts are 8 hours long, including weekends and holidays, 5 days a week.
  • Adherence to company uniform and hygiene standards is required.
  • Enjoy a fun, fast-paced, and energetic workplace.
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Client Relations Associate • Reno, NV, United States

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