GENERAL OVERVIEW: Oversees the front desk operation during the shift while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
REPORTING RELATIONSHIP: Responsible to guests. Reports directly to Front Office Manager.
APPEARANCE STANDARDS: Must wear a uniform provided by the hotel and a nametag. A neat and clean appearance must be maintained at all times.
KNOWLEDGE AND SKILL REQUIRED: High school diploma or equivalent and rooms division experience in a front desk operation. Supervisory experience, ability to build high morale and group commitments to goals and objectives. Typing, computer aptitude, interpersonal skills. Problem solving, reasoning, and training abilities. Reading, writing mathematical abilities, including basic math.
PHYSICAL ACTIVITIES AND REQUIREMENTS: Speaking, listening, and moving about, usually while standing up for a significant portion of the workday. .
FUNCTION OUTLINE:
Duties:
**PLEASE NOTE: The aforementioned general function outline is not to be considered by the employee as all-inclusive. The employee may be required from time to time to execute tasks other than those duties specifically defined above. Should the employee be asked to perform such a job, the employee will comply with the request and do so to the best of his/her abilities. The employee hereby understands and agrees he/she will be responsible for performing the duties described above as well as any tasks so required of him/her.
Front Desk Supervisor • St. Louis, Missouri
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