Network Support Technician

Overview

Location : Charlotte, NC (Onsite Monday and Wednesday every other week)

Duration : 6 contract w / potential to convert

Shift : 11am-8pm

In short : they need someone who has already worked in large-scale distributed networks , knows Cisco-level networking (CCNA baseline), understands security and compliance , and can talk with both engineers and non-technical retail managers while solving problems under pressure.

Responsibilities

• Assist with remote network setups, configurations, and ongoing support.
• Ensure all work complies with strict PCI standards for retail operations.
• Partners with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.
• Deliver legendary customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures.
• Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking.
• Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development.

Key Responsibilities

Qualifications

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