Senior Software Development Manager

A company is looking for a Senior Manager, Software Development.

Key Responsibilities

Lead and mentor a global L3 support team handling critical escalations and complex technical issues

Oversee the full escalation lifecycle from intake and triage to action planning, resolution, and closure

Drive root-cause analysis (RCA) and continuous improvement initiatives

Required Qualifications

10+ years in enterprise support or technical operations, especially with IBM Sterling B2Bi or equivalent platforms

Proven experience managing high-severity escalations and leading L3 support teams

Demonstrated expertise in incident management, ITIL frameworks, and escalation governance

Extensive agile software development experience

Fundamental knowledge of Java, Cloud Technologies, and Kubernetes