Customer Service Representative Corp

Job Description

Job Description

Job Description :

Responsible for responding to vendor or company field personnel inquiries on the status of invoices either by phone or other electronic mechanisms within a centralized, high-volume customer service environment supporting multiple US locations. Provide a complete response to the inquiry; resolve more difficult invoice problems. Escalate issues as appropriate. Utilize the Enterprise Resources Planning (ERP) applications SAP, Image Now and Mercury, as needed. Functions as a team member within the department and cross-functions, as required, and perform any duty assigned to best serve the company.

Primary Tasks :

Respond to telephone, mail, and email inquiries using standard scripts and procedures.Gather information, research and resolve vendor inquiries, and log vendor / internal company calls.Read and analyze information from vendor statements and invoices.Determine when to handle a request or pass to an Accounts Payable (AP) associate or supervisor for resolution.Research invoice status in the ERP system, and imaging system.Prompt follow-up with the inquirer to provide a status.Performs other related duties as assigned.

Requirements :

BendingTwistingReaching (above shoulder level)StandingSittingWalkingGrasping to access filesKeyboarding / Ten KeyQualifications : High School Diploma / GED or Equivalent ExperienceAssociates / 2 -year technical Preferred Customer service experience; Knowledge, expertise or significant exposure to a major ERP application (i.e. SAP, Oracle, Lawson, PeopleSoft, etc.).Customer service experience; Knowledge, expertise or significant exposure to a major ERP application (i.e. SAP, Oracle, Lawson, PeopleSoft, etc.). Call Center and Accounts Payable experience a plus. This is temp to perm position.

Shift is Sunday - Thursday.

Sunday's hours are 7 : 00 - 3 : 30

Monday - Thursday is 7 : 00 - 4 : 00

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

NESCO Resource Company Overview

Established in 1956, NESCO Resource employs over 10,000 people in 42 states and services a variety of local accounts as well as major accounts. Within NESCO Resource, we have three operating groups with the capability to staff effectively any positions that require Technology, Accounting & Finance, and Clerical & Light Industrial expertise. Rather than the generalist approach most employment agencies pursue, we practice the approach of a specialized staffing firm. We believe our outstanding local growth can be directly attributed to the credibility of our employees and their ability to focus on the specific needs of our customers.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Company Description

NESCO Resource Company Overview\r\nEstablished in 1956, NESCO Resource employs over 10,000 people in 42 states and services a variety of local accounts as well as major accounts. Within NESCO Resource, we have three operating groups with the capability to staff effectively any positions that require Technology, Accounting & Finance, and Clerical & Light Industrial expertise. Rather than the generalist approach most employment agencies pursue, we practice the approach of a specialized staffing firm. We believe our outstanding local growth can be directly attributed to the credibility of our employees and their ability to focus on the specific needs of our customers.\r\n\r\nNesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.