IT Support Specialist

The Opportunity

Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist youll play a hands-on role in maintaining and improving the systems tools and workflows that keep our engineers AI researchers and business teams running efficiently. Youll be the go-to expert for troubleshooting technical issues managing devices and networks and helping teams leverage the latest tools that power our AI-enhanced platform.

This is an exciting opportunity to work in a fast-paced forward-thinking environment where IT meets artificial intelligence. Youll collaborate with talented engineers and operations leaders gaining exposure to automation and AI-enabled tools that shape the future of work.

Your Impact

• Provide frontline IT support for employees across Windows and macOS environments.
• Troubleshoot hardware software and network issues to ensure minimal downtime.
• Manage onboarding and offboarding processes including device setup access provisioning and account management.
• Maintain and optimize company systems such as Google Workspace Slack and security tools.
• Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences.
• Collaborate with teams managing Okta identity management systems and implement automation for provisioning access control and monitoring.
• Contribute to IT process documentation and help scale support operations as the company grows.

Were Looking For Someone Who

Nice to Haves

About

We are in the business of shaping the future of work. Our mission is to make conversations more over 1B meetings is the worlds leading tool for meeting transcription summarization and collaboration. Using artificial intelligence Otter generates real-time automated meeting notes summaries and other insights from in-person and virtual meetings - turning meetings into accessible collaborative and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google DeepMind Zoom and Tesla.

is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.

Accessibility & Accommodations

is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process please contact at least 3 business days before your interview.

Salary range

Salary Range : $90000 to $110000 USD per year.

This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.

#LI-Hybrid

Required Experience :

IC

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 90000 - 110000