Travel Agent

Travel Agent – Temp to Hire
Salary: $21 – $23 per hour plus commission
Schedule: Monday through Friday, various shifts between 9:00 AM – 6:00 PM; Saturday 9:00 AM – 2:00 PM; occasional after-hours events
Job Summary
The Travel Agent is primarily responsible for assisting customers with leisure travel arrangements by providing high-quality, efficient service. This role focuses on increasing profitability through the sale of revenue-generating products and services while ensuring client satisfaction and loyalty.
Education and Experience Requirements
• High School Diploma or equivalent
• Prior travel agent experience and strong sales skills
• Knowledge of travel agency operations, procedures, and world geography
• Prior administrative and customer service experience required
Essential Duties and Responsibilities
• Assist clients with leisure travel arrangements, offering suggestions based on interests and budget
• Make and confirm reservations for airlines, cruises, trains, autos, hotels, and tours at the best rates and schedules
• Prepare individual and group travel itineraries
• Provide tour information and distribute brochures to clients
• Brief clients on travel documents and itineraries to ensure accuracy
• Maintain organized files of trip records
• Answer questions regarding services
• Conduct daily checks
• Assist with corporate travel as needed and maintain brochure displays
• Cross-train on Auto Travel and Cashiering functions
• Ensure adherence to quality standards and member satisfaction
• Achieve sales goals and performance-based compensation targets
• Cross-sell or refer products and services effectively
• Convert travel inquiries into confirmed sales
• Review past transactions to minimize client costs
• Maintain proper procedures for error-free CRS transactions
• Issue accountable travel documents in compliance with vendor and agency procedures
• Research and resolve account discrepancies with proper justification
• Stay informed on industry trends, destinations, and policies
• Secure monies collected and accountable documents at all times
• Maintain adequate supplies of travel materials and office supplies
• Assist in distribution and maintenance of travel videos
• Represent the club professionally at industry functions, seminars, and FAM trips
• Provide rotating coverage in service centers, including evenings and weekends
• Complete and present transactional information to accounting personnel
Required Skills and Abilities
• Flexibility for weekend and evening scheduling
• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Exceptional organizational skills and attention to detail
• Ability to recommend travel and events based on client interests
• Proficiency in Microsoft Office Suite or related software
• Strong computer and research skills for booking travel, lodging, and attractions
Physical Requirements
• Ability to work at a computer for extended periods
• Ability to sit at a desk for prolonged periods
• Ability to lift up to 20 lbs

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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This company offers growth and a great group of people to work with.