Supporting top-tier merchants, the full-time Senior Customer Success Manager will manage a portfolio, provide consultative guidance, and drive strategic growth recommendations in a remote capacity. Key responsibilities Serve as the primary strategic partner for a portfolio of Recharge's largest merchants, facilitating subscription-led growth Own and lead renewal strategy by demonstrating platform ROI and aligning outcomes to merchants' business goals Advise merchants on the strategic use of platform features, ensuring they unlock growth and optimize the subscriber journey Required qualifications 3-5 years of experience managing Mid-Market or Enterprise SaaS accounts in a technology-driven environment Consultative mindset with a proven track record of supporting strategic, high-touch accounts Experience in e-commerce account management and a passion for the industry Bachelor's degree or equivalent experience desired Highly proficient with MS Excel and CSV
Senior Customer Success Manager • Los Angeles, California, United States
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