Customer Service / Concierge

CSI seeks a Customer Service Representatives for our client’s Apartment Community.

Customer Service staff members are often the first step to creating a sense of community due to the high level of customer service they provide to current and prospective residents, guests and vendors.

Responsibilities may include:

• Manage the front desk
• Welcome residents, guests, staff and vendors
• Create an open and welcoming environment for visitors
• Offer refreshments to guests as they wait for appointments
• Answer phones, transfer calls and take messages
• Coordinate appointments with future residents
• Receive and track packages delivered to staff and community residents
• Assist with planning and coordinating events such as meetings, parties, cooking nights, movie nights, and other special events
• Act as building and community expert or liaison
• Build relationships with current and future residents
• Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
• Provide area maps, brochures and other literature
• Answer questions about the community amenities
• Assist residents with gate cards/keys or service requests
• Manage keys and access in accordance with the "Key Policy"
• Address resident inquiries or concerns
• Communicate with management and maintenance for issues or concerns
• Assist with development of weekly newsletter
• Organize Files
• Maintain database of vendors
• Assist with Cleanliness of facility and common areas
• Assist with team meetings, training sessions or run reports

Ideal candidates should possess a dynamic personality with an ability to interact and connect with all different personalities. Extraordinary communication skills coupled with a confident approach is critical to this role.

Requirements:

• Professional appearance (and willingness to follow staff dress code)
• Reliable means of transportation
• Proven ability to be on time every day
• Self-motivated and positive team member
• Verbal and written communications skills. Able to create written materials, communicate well with others and effectively present information
• Excellent telephone manner
• Ability to solve problems and work with minimal supervision
• Ability to apply policies and procedures to solve everyday issues
• Knowledge of basic office practices and procedures, filing and maintenance of records.
• Ability to exercise initiative, problem-solve, establish priorities and coordinate work activities.
• Friendly, outgoing and display a positive, upbeat attitude
• Possesses professional, friendly telephone and greeting skills. Demonstrated experience in providing customer service.
• Knowledge of computer systems and applications. Demonstrated proficiency in the use of the internet and internet searches. Highly proficient with spreadsheets, word processing, internet, and e-mail

A Big Plus:

• Bi-lingual / language skills
• Notary designation