Physical Security Command Center Analyst (2nd shift)

Physical Security Command Center Analyst (2nd shift)

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Description

The Physical Security Command Center (PSCC) is a 24×7 operation tasked with the navigation of elevated security activity normally received in the form of alarms and phone calls. The primary objective of the PSCC is to mitigate the potential of business disruptions, injury, and loss of life, assets, property and reputation.

In this role, you will work in a team environment and will have a comprehensive understanding of physical security systems and emergency dispatching protocols and will be an ambassador of service to our colleagues and customers, possessing the ability to retain information and communicate facts forward with context intact.

Responsibilities Will Include (but Are Not Limited To)

• Building and maintaining strong and effective relationships across multiple business areas, divisions and where appropriate, vendors and emergency services.
• Resolving security system alarms, calls, email, and alerts with emphasis on supporting the Citizens Bank footprint (i.e. Branches, Admin Bldgs., Back Offices, Home Lending, and Remote ATMs).
• Supporting optimum performance of all physical security equipment (i.e., cameras, DVR / NVR, Parabit, access readers, alarm devices and panel communication lines).
• Dispatching emergency services for life / safety events.
• Maintaining service level standards for Alertline related phone calls (i.e., emergency, non-emergency, immediate terminations, and workplace violence hotline).
• Monitoring 3rd Party emergency alert notification systems (i.e., NC4, 3SI and SOS Travel Tracker).
• Supporting administrative tasks required to meet audit, regulatory, and internal procedure obligations.
• Timelines adhered to for event notification (i.e., escalations and courtesy emails).

Experience And Skills

Education

Hours & Work Schedule

Hours per Week : 40

Work Schedule : Tuesday through Saturday 3 PM – 11 PM

Pay Transparency

The salary range for this position is $48,000 – $52,000 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https : / / jobs.citizensbank.com / benefits .

Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer‑centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

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