Service Delivery Engineer

Job Description

About Boston Managed IT

Boston Managed IT (BMIT) is a fast-growing Managed Security Services Provider (MSSP) dedicated to anchoring businesses in innovation and security . We support small to mid-sized organizations with secure, reliable IT operations while building long-term partnerships based on trust.

At BMIT, we're not just filling jobs - we're building careers. This role is designed for someone who will start at the Level 1 (L1) support tier, grow into a Level 3 engineer , and ultimately develop into a Regional Manager , helping to shape both our clients' success and our own.

The Role

As a Service Delivery Engineer , you'll be the first line of defense for client IT issues, working across desktops, networks, cloud platforms, and security tools. You'll learn client environments, support our growing team, and gain hands-on exposure to the full MSSP stack.

This role is ideal for someone who is passionate about technology and business , thrives in a fast-paced, security-driven environment, and wants to grow into a leadership position over time.

Responsibilities

Initial (L1) Responsibilities :

• Respond to and resolve helpdesk tickets for desktops, networks, and cloud applications
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) environments
• Troubleshoot Windows / macOS issues and perform routine maintenance
• Document solutions, processes, and client-specific setups in knowledge systems
• Follow SOC2 / ISO-aligned security standards for all client interactions

Growth Path to L3 / Regional Manager :

Required Skills & Qualifications

Core Technical Skills (Day One) :

Professional Skills :

Preferred / Growth Goals :

Requirements

Technical Skills :

Professional Skills :

Preferred (Growth-Oriented) Skills :

Work Environment & Travel Requirements :

Benefits