Program Manager, Sales - Columbia, SC

Quick Snapshot

WM is seeking a seasoned program / account manager to care for our relationships with large customers throughout Columbia, SC, Florence, SC, Conway, SC, and Augusta, GA. The Program Manager, Sales will be expected to guide customers through their sustainability journey.

I. Job Summary

Manages existing business relationships by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Program Manager, Sales will handle all retention requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the book of business will be resolved through this position.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works with the Retention Manager to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and / or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (. Prospect and Customer Database, Proposal Program, Pricing Tools, .
• Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

B. Certificates, Licenses, Registrations or Other Requirements

C. Other Knowledge, Skills or Abilities

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.