IT Operations Manager

IT Operations Manager

We were tired of hearing that healthcare is broken, so we decided to do something about it. At Nomi Health, we believe the care itself isn't broken it's the business of healthcare that gets in the way. Every year, more than $1 trillion is wasted on paperwork, delays, and middle layers that drive up costs and keep people from the care they need.

We're rebuilding the system so it works the way it should : clear prices you can trust, faster payments that keep providers focused on patients, and data that helps employers make better decisions. Our work has already touched more than 30 million lives from local communities in Michigan to some of the largest companies in the country.

We are seeking a hands-on and proactive IT Operations Manager to join our team. You will lead and manage core IT operations. You will be responsible for end-to-end IT infrastructure management, including device provisioning, Entra administration, user onboarding / offboarding, system access control, and ensuring security and compliance standards are met. You'll also oversee software license management, evaluate and recommend potential IT solutions, and be the go-to person for keeping our IT environment running smoothly, securely, and scalable as we grow.

How You Will Make An Impact

• Manage Day-to-Day IT Operations : Oversee IT systems including device provisioning, MDM, and inventory tracking, ensuring consistent performance, availability, and reliability.
• Administer Core Business Tools : Manage Office365 and company-wide SaaS applications including user account setup and access management.
• Lead IT Support and Service Delivery : Act as the primary point of contact for IT-related issues, ensuring timely support, efficient incident resolution, and high user satisfaction.
• Implement and enforce IT security and compliance standards, including SOC 2 and HITRUST, with a focus on access controls and data privacy; respond to due diligence and audit requests by providing clear documentation of infrastructure, policies, and controls.
• Optimize IT Processes and Vendor Management : Streamline onboarding / off boarding, support business continuity, and manage IT vendors and procurementproposing alternative tools with cost / benefit analyses to drive efficiency and value.

What We Are Looking For

Nomi Health delivers disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers / consultants), and payers / TPAs. We're a team of 300+ people who show up every day with the same mindset : don't settle for "that's just how it is." Real change happens when you challenge the system, cut through the excuses, and build something better together.