To enhance operational efficiency, the full-time remote Director of Operations will build and lead the project management office (PMO) for the Professional Services organization, focusing on portfolio governance, resource planning, and performance reporting. Key Responsibilities Build and lead the PMO, establishing governance frameworks and consistent delivery methodologies Own resource and capacity planning, developing staffing models and monitoring utilization across the organization Implement and optimize the Professional Services Automation (PSA) platform to manage project workflows and reporting Required Qualifications 10+ years of experience in Professional Services, program/project management, or delivery operations within technology organizations 6+ years of experience leading a PMO or similar function across multiple teams or product lines Hands-on experience with Professional Services Automation (PSA) platforms and designing associated workflows Strong financial and operational acumen with a track record of managing delivery performance metrics Excellent communication skills, capable of translating complex data into actionable insights for executive stakeholders
Director of Operations • Henderson, Nevada, United States
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