Senior Director, Customer Engineering

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Senior Director, Customer Engineering

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OneTrust

Strength in Trust

OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT / tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

We are seeking a solution oriented, customer obsessed senior candidate to lead our global Customer Engineering team within R&D. As a Senior Director, Customer Engineering, you will drive deep technical partnerships with our strategic customers. This high-impact role will deliver revenue growth and improved retention through a design partner program. You will collaborate with various organizations within OneTrust to discover, assess and deliver value to our customers across various domains and verticals. Within the design partner program, you will manage all activities leading up to a successful delivery of customer requirements, including designing, building and delivering solutions, sometimes co-developed, that meet OneTrust architecture and platform standards.

Your Mission

Build and lead a team of highly skilled engineers while serving our strategic customers adopt and scale on OneTrust solutions and platform. Serve as a trusted advisor to our strategic customers by partnering within OneTrust and providing technical and solution oversight to all their requirements. Engage in customer roadmap requirements and prioritize deliveries to these customers across short term and long-term capabilities aligned with OneTrust product roadmap.

You Are

You are an innovative leader who owns ideas and turns them into opportunities and results, who can imagine the impossible, build strategies and take the leap. You are data-driven, who can assess risk and pursue outcomes without the fear of failure. You are persistent and obsessed with customers by relentlessly pursuing a solution to their problems and overcoming objections. You are extremely collaborative by listening to different viewpoints and diverse perspectives and will work together to drive a valuable outcome to our customers. You own quality outcomes and manage the team to deliver engineering excellence.

Responsibilities

Build a solution-centric, customer-obsessed global Customer Engineering team through your leadership and mentorship

Maximize design-win opportunities across strategic accounts and reference design partners by supporting them with deep timing expertise and tailored solutions pre-sale and post-sale

Establish deep technical relationships with key customers including system architects and technical management, serving as trusted advisor on timing

Deliver training programs and technical contents (technical collateral, application use cases, prescriptive architecture, competitive analysis) to GTM teams that increase sales and implementation effectiveness

Impact roadmap and product definition through your application and customer insights

Define and enforce engineering excellence standards including architecture principles, code quality, observability, and system resilience

Design strategies for future development projects based on the company's overall objectives and resource availability

Implement innovative technologies

Coordinate with internal and external stakeholders

Provide technical oversight to your team

Ensure projects are delivered according to schedule with engineering excellence and quality outcomes

Find opportunities to drive continuous improvements

Build and scale the team with onboarding and mentoring programs

Coach, mentor and guide individuals and teams to upskill and reach their full potential

Serve as the key voice of engineering in leadership forums, presenting delivery performance, quality insights, customer health and continuous improvement initiatives

Qualifications

Bachelor's or Master's degree in Computer Science, Engineering, or related technical field

Minimum of 18+ years of engineering experience with a strong track record of successful development and delivery of complex, enterprise-class software that results in material market impact

Recent experience in building and deploying customizable, workflow-integrable, enterprise-quality systems

Strong business acumen with the ability to connect technical solutions to customer and market needs

Proven track record building and managing global application or field application engineering team

Strategic thinker with the ability to translate insights into action plans

Self-starter with a track record of delivering results independently

Good understanding of delivery on cloud technologies, networking system architecture, and design methodologies

Effective project management mentality along with a strong strategic and analytics approach

Salary Range

$225,150—$337,725 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com / careers.

Resources

OneTrust Careers on YouTube

@LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment Fraud Warning

OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

Equal Employment Opportunity Statement

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Seniority level

Director

Employment type

Full-time

Job function

Engineering and Information Technology

Software Development

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