Joining a dynamic team, the full-time Senior System Engineer (Level 3 Support) will lead the resolution of critical application incidents, collaborate with cross-functional teams, and monitor cloud application health while working remotely. Key responsibilities Lead the resolution of critical Level 3 application incidents through deep root-cause analysis and client ownership Collaborate with Engineering, DevOps, and Product teams to troubleshoot issues and enhance platform stability Drive process automation and continuous improvement across Incident, Problem, and Change Management workflows Required qualifications 5+ years of experience in enterprise-level application support, specifically in an advanced (L3) capacity Strong knowledge of cloud-based platforms, multi-tier architectures, and modern observability frameworks Experience with IT service delivery frameworks, including Incident, Problem, and Change Management Hands-on experience with Linux environments Bachelor's degree in IT, Computer Science, or equivalent practical work experience
Senior System Engineer • Manassas, Virginia, United States
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