Client Services Rep, Westwood Clinical Laboratory

Description

The Westwood Clinical Laboratory is seeking an experienced and customer-focused Client Services Representative to join our team. In this role, you will serve as a key point of contact for internal and external clients, ensuring timely, accurate, and professional support across a wide range of laboratory service needs. Duties include :

• Answer and triage incoming calls, providing prompt assistance and exceptional customer service.
• Respond to inquiries regarding service issues, test information, supplies, and requests for clinical or anatomic pathology reports.
• Manage follow-up on test cancellations and outstanding clinical pathology requests.
• Coordinate the return of consult slides / blocks, and oversee report printing and distribution.
• Maintain and fulfill laboratory supply inventory; process client supply requests.
• Accession molecular and cytogenetic tests.
• Collect billing information for consult cases.
• Prepare professional correspondence, spreadsheets, and documentation.
• Provide back-up support for slide sorting and distribution.
• Assist with photocopying, file maintenance, and incoming / outgoing mail handling.

Salary Range : $34.41 / hour - $45.38 / hour

Qualifications