Bilingual Customer Care Specialist

Bilingual Customer Care Specialist provides full-time remote customer service to loan holders, assisting with inquiries and payments while adapting to new responsibilities. Key Responsibilities Welcome new customers and review loan information Interact with customers to address inquiries and resolve issues Support customers with monthly payments and account updates Required Qualifications and Education Fluent in English and Spanish 2-3 years of customer service experience, preferably in a call center Proficient in Microsoft Outlook; CRM experience desired Some college education or degree preferred Available to work flexible hours, including evenings and weekends