Customer Service Specialist

A company is looking for a Customer Service Specialist I for their Customer Service Center.

Key Responsibilities

Process inbound calls and resolve customer inquiries related to bank products and services

De-escalate customer issues and follow through to resolution

Maintain knowledge of banking products and adhere to service level metrics

Required Qualifications

High school diploma or GED required

Minimum of one year of customer service experience required; banking experience preferred

Minimum of one year of contact center experience or equivalent required

Expertise in using personal computers and managing home networking

Ability to work a flexible schedule, including some Federal Reserve holidays