E.ON Next - Collections Advisor

Advert

Full Time - Working From Home - 37 hours per week

Start date: 10/01/2022

Permanent

£17538-£17936

Monday to Friday 9AM-5PM

The partnership between Eon Next and Sigma began in 2020 this is mainly a collections-based role with some ad hoc administration duties.

We take and make daily inbound/outbound calls on a dialler to several residential customers that are in arrears, and we are responsible for supporting Eon Next to increase their collections by negotiating arrangements with customers struggling to pay their balances

We provide customers with a first-class service and are fully focused on the customer whilst balancing the company process in with each conversation to deliver results. We are professional and take a “right first time” approach. We make sure we handle all calls according to the industry regulatory compliance.

Role Profile

• Excellent communication skills – both verbal and written – enabling you to build a strong rapport with our customers
• Demonstrate experience at excelling in a collections position with strong negotiation skills
• Confidence to manage own workload and any issues professionally and calmly
• Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
• Be a fast learner, PC-literate and able to demonstrate excellent attention to detail, along with comfort with numerical calculations
• Confident with New technology
• Keeping up-to-date and accurate records of customer contact to ensure commitment to any follow up required and smooth liaison with internal departments for timely resolutions
• Working in a positive and co-operative manner with colleagues to solve customer issues and champion the needs of the customer
• Ensuring customers are comfortable and have a full understanding of the various processes which can feel complex and uncertain for them
• Making outbound contact with customers to proactively notify them of any outstanding balances on their accounts and the steps to resolve this
• Responsible for consistently meeting or exceeding personal quality and service targets and KPIs
• As you build your skills and knowledge, support colleagues with complex enquiries and suggest improvements to processes, systems etc
• Taking ownership for driving your own performance forward. Ensuring that you have a clear personal development plan in place with your manager and taking advantage of regular coaching sessions to improve personal results and your service to our customers
• Demonstrating your ability to work effectively as part of a Team, showing respect for others opinions alongside evidencing that you can positively influence your fellow Team members to take on new ideas, changes and best practices

What we offer

• Competitive salary and bonus scheme
• 22 days holiday
• Pension scheme
• Peer recognition and awards scheme
• Wellbeing initiatives like desktop yoga and mental health first aiders
• Employee Assistance Programme
• The opportunity to be involved in a variety of charitable/volunteer work
• You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan