Talent.com
JPMorgan Chase & Co.
Client Service Senior ManagerJPMorgan Chase & Co. • Tempe, AZ, United States
Client Service Senior Manager

Client Service Senior Manager

JPMorgan Chase & Co. • Tempe, AZ, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best in class service. Help be the reason our client stay with Chase!

As a Client Service Senior Manager within the Commercial Bank you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience.

Job Responsibilities

  • Anticipate and manage work volumes, adhering to established policies and deadlines
  • Collaborate with stakeholders to effectively resolve client issues / escalations
  • Analyze and interpret client data to identify trends and develop department strategy
  • Drive change initiatives, business strategy and technology enhancements programs
  • Manage in dynamic, high-pressure environments and contribute to business resiliency planning
  • Attract, develop and retain top talent. Coach and engage – to drive performance
  • Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
  • Build and maintain a culture of trust, transparency and integrity
  • Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
  • Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
  • Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Required Qualifications, Skills and Capabilities

  • Comprehensive knowledge of Treasury Services and/or Custom Card products
  • Data Analytics & Change Management experience – including presenting finding
  • Ability to influence others without direct supervision
  • Ability to provide quantifiable management reporting & present findings
  • Project Management & Execution
  • Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
  • Strategic thinking with the ability to adapt to change
  • Demonstrated team building skills and ability to work in a team environment
  • 6+ years of client facing work experience
  • Delivering Coaching and Feedback/People Management

Preferred Qualifications, skills and capabilities

  • Previous Team Management Experience
  • and/or 6+ years equivalent work experience
  • Google G suites / Microsoft Office adept

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

  • Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
  • Help the community through expansive volunteer opportunities
  • Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Some travel required (20%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

Crear una alerta de empleo para esta búsqueda

Client Service Senior Manager • Tempe, AZ, United States

Ofertas similares

Client Service Manager - Hybrid (Phoenix, AZ)

OneDigitalPhoenix, AZ, United States
A tiempo completo

When you ask people what gives them peace of mind to live their best life, having a sense of financial security is usually at the top of the list.Our financial services include employer-based benef... Mostrar más

 • Oferta promocionada

Associate Client Manager

Acosta, Inc.Phoenix, AZ, United States
A tiempo completo

DESCRIPTION The Associate Client Manager supports the Business Manager in executing the mutual business goals of Acosta Group and assigned clients.This role is responsible for managing day-to-day ... Mostrar más

 • Oferta promocionada

Client Support Manager

Luxury PresenceScottsdale, AZ, United States
A tiempo completo

Luxury Presence is building the AI growth platform for real estate.We're a Series C company that has hit $100M in annual recurring revenue.More than 90,000 real estate professionals, including over... Mostrar más

 • Oferta promocionada

Client Service Senior Associate

ChaseTempe, AZ, United States
A tiempo completo

Client Service Senior AssociateBe a trusted advisor to our Commercial Bank clients.Manage multiple relationships with our clients to help provide support for any issues that may arise with the use ... Mostrar más

 • Oferta promocionada

Manager, Client Tech Services

LPL FinancialTempe, AZ, United States
A tiempo completo

Manager, Client Technology Services.Lead with Purpose, Unlock Your Team's Passion.At LPL, people leaders hold the key to the employee experience shaping culture, driving performance, and guiding i... Mostrar más

 • Oferta promocionada

Restaurant Delivery - Receive 100% of Customer Tips

DoorDashMARICOPA, AZ, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Mostrar más

 • Oferta promocionada

Complete Online Surveys For Cash (Up to $25/per)

Earn HausMaricopa, AZ, US
A tiempo completo +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Mostrar más

 • Oferta promocionada

Surface Warfare Officer

US NavyMaricopa, AZ, US
A tiempo completo

Surface Warfare Officers lead at sea by managing ship operations, combat systems, navigation, and warfare tactics to ensure mission readiness across the Fleet on destroyers, cruisers, amphibious sh... Mostrar más

 • Oferta promocionada

Client Service Senior Manager

JPMorgan Chase & Co.Tempe, AZ, United States
A tiempo completo

JobID: 210738841 Category: Client Service JobSchedule: Full time Posted Date: 2026-04-22T16:26:01+00:00 JobShift: Day : Lead a team or teams of Client Service professionals who advise our mod... Mostrar más

 • Oferta promocionada

Small Business Client Service Manager

Arthur J Gallagher & CoScottsdale, AZ, United States
A tiempo completo

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.You'll be backed by our digital ecosystem: a ... Mostrar más

 • Oferta promocionada

Client Service, Project Manager

GuidepointPhoenix, AZ, United States
A tiempo completo

Overview:The Client Service team connects Guidepoint's clients with subject-matter experts to better inform their business decisions.They take the time to understand each client's specific research... Mostrar más

 • Oferta promocionada

Client Relationship Manager

Voya FinancialPhoenix, AZ, United States
A tiempo completo

Join A Company With A Strong Purpose And Winning CultureTogether we fight for everyone's opportunity for a better financial future.We will do this together with customers, partners and colleagues.W... Mostrar más

 • Oferta promocionada

Senior Manager, Service Management

Choice HotelsScottsdale, AZ, United States
A tiempo completo

Senior Manager, Service Management.This role is not eligible for sponsorship and is four days onsite hybrid at our N.The Senior Manager, Service Management is responsible for leading the operationa... Mostrar más

 • Oferta promocionada

Senior Client Relationship Associate - Phoenix, AZ

EP Wealth AdvisorsPhoenix, AZ, United States
A tiempo completo

Senior Client Relationship Associate - Phoenix, AZEP Wealth Advisors (EPWA) is a wealth management advisory firm with over $42.December 31, 2025, serving predominately high net worth individuals.EP... Mostrar más

 • Oferta promocionada

Oracle Services - Oracle Cloud Finance - Senior Manager -Tech Consulting - Open Location

EYPhoenix, AZ, United States
A tiempo completo

Location: Anywhere in Country At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you ... Mostrar más

 • Oferta promocionada

Senior Client Services Associate

Broadridge Financial SolutionsPhoenix, AZ, United States
A tiempo completo

Sr Client Services Representative.At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.If you're passionate about developing your career, while helpin... Mostrar más

 • Oferta promocionada

Client Service Director

Kestra HoldingsTempe, AZ, United States
A tiempo completo

We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support.Our advisor-focused culture is built on innovation and advocacy, ... Mostrar más

 • Oferta promocionada

Client Service Leader (Captives)

Oliver Wyman, LLCPhoenix, AZ, United States
A tiempo completo

We are seeking a talented individual to join our Captives team at Marsh as a Client Service Leader.This role can be based in any US office location.Marsh Captive Solutions is transforming our workp... Mostrar más

 • Oferta promocionada

Client Solutions Manager

Slice Merchant ServicesParadise Valley, AZ, US
A tiempo completo

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Mostrar más

 • Oferta promocionada

Client Account Manager - Data Centers

Black & VeatchPhoenix, AZ, United States
A tiempo completo +1

Client Account Manager - Data Centers.Together, we own our company, our future, and our shared success.As an employee-owned company, our people are Black & Veatch.We put them at the center of every... Mostrar más