Sales Support Associate - CPG

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Role: Sales Support Associate - CPG

Brand: Myprotein

Location: Lower Manhattan, New York City

Salary: $70,000 - $80,000 per annum dependant on experience

About THG Nutrition:

THG Nutrition is home to some of the best-loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins & MP Activewear. We want to be the world's most empowering health movement, championing everyone to live healthier, more active lives. Our brands and people exist to break boundaries, to power and to empower those who want more. Everything we do is in-house, from manufacturing and new product development to content creation, e-commerce, marketing and logistics. This means we’re perfectly positioned to deliver to our vision and keep our place at the top of a fast-moving, global industry. It's an incredibly exciting time to join the team, and we’re always looking for talented people who share our vision and values to drive our Nutrition movement forward.

Position Overview:

We are seeking a detail-oriented and proactive Sales Admin Executive to support the commercial and sales team within the Consumer Packaged Goods (CPG) sector. This role will be responsible for coordinating administrative processes, managing sales data, supporting key account activities, and ensuring smooth execution of day-to-day operations that drive revenue growth. The Sales Admin Executive will act as a critical link between sales, supply chain, finance, and customers.

Key Responsibilities:

Sales Support & Administration

· Manage customer account setup (internal & external), onboarding documentation, and compliance requirements.

· Maintain accurate sales records, contracts, Product bibles and price lists.

· Support in entering information into internal portals, including raising invoices and customer price lists.

· Maintain customer master data and pricing in ERP/CRM systems.

· Run Monthly Broker commission reports, validating numbers and confirming the amount to be raised.

· Work closely with the B2B Ops team on order management.

· Manage Customer sample send-outs for both new and existing customers.

· Support in Retail event planning, such as Trade shows, Field Sales sampling and Line review.

Reporting & Analytics

• Prepare weekly and monthly sales performance reports, dashboards, and KPIs for leadership.
• Track promotional spend, trade investments, and ROI by channel and customer.
• Support in running reports from external providers such as SPINS

Customer & Key Account Support

• Support Key Account Managers with Customer paperwork such as New Item forms, Promotional forms & Product imagery
• Coordinate customer presentations, line reviews, and sales meeting materials.
• Act as a first point of contact for resolving customer queries

Cross-Functional Coordination

• Liaise with marketing for product launches, POS materials, and brand activation.
• Ensure alignment with finance on deductions, claims, and credit notes.
• Partner with the Sales Managers & supply chain on forecasting, inventory management.
• Work with internal data team & service providers to ensure timely & accurate reporting for internal reports

Qualifications & Experience

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
• 1–3 years of experience in sales support, customer service, or administrative role (CPG or retail preferred).
• Strong proficiency in MS Excel and sales reporting tools (Tableau, Power BI, or equivalent).
• Familiarity with ERP/CRM systems (SAP, Oracle, Salesforce, or equivalent).
• Excellent organizational skills with strong attention to detail.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Strong interpersonal and communication skills to work effectively with internal and external stakeholders.

Key Competencies

• Detail Orientation: Accuracy in managing sales data, contracts, and reporting.
• Commercial Awareness: Understanding of CPG sales dynamics, retail trade, and promotions.
• Collaboration: Effective cross-functional communication with sales, supply chain, finance, and marketing.
• Problem-Solving: Ability to anticipate and resolve operational bottlenecks.
• Agility: Comfortable working in a fast-paced, deadline-driven environment.

Benefits:

• Discounts across THG brands
• 401k (vested immediately)
• Other benefits (including comprehensive healthcare)

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.