WIC Supervisor

Pay Range:

$2,997.50 - $3,526.46 Bi-weekly (DOE)

MONTROSE COUNTY BENEFIT INFORMATION:

General Statement of Duties: Performs professional administrative and supervisory work in the planning, development, implementation and evaluation of the WIC Program. Oversees and coordinates the WIC activities of all clinic sites to ensure compliance with federal and state regulations. In large agencies, many of the duties described in this role may be delegated to other staff members. However, the ultimate responsibility for each duty falls on the WIC Director. In small agencies, the WIC Director and the WIC High Risk Counselor may be the same individual.

Supervision Received: Works under the direction of the Public Health Director.

Supervision Exercised: Supervises WIC Educators

Essential Functions: Any one position may not include all of the duties listed nor do the listed examples include all duties, which may be found in positions of this class.

• Formulates plans (including nutrition education plans), policies, standards, and procedures for the operation of the agency WIC Program within state and federal guidelines.
• Interprets and makes arrangements for implementation of federal and state regulations and policies.
• Develops and makes recommendations for WIC budget proposals. Contacts State WIC fiscal officer and/or nutrition consultant regarding fiscal concerns/issues.
• Completes all forms/reports as requested by State WIC staff for monitoring and site visits; attends monitoring and site visit sessions; follows up on all monitoring findings and submits a timely response to the State Office.
• Ensures required retail monitoring and vendor training is done and that retailer monitoring reports are completed; works with retailers to prevent or correct problems. Ensures retailer contacts are documented in retailer files, and retailer misuse is documented in participant electronic charts. Ensures State Retailer Coordinator is contacted with vendor problems/issues.
• Evaluates services to participants including clinic flow, use of staff time, clinic access, phone coverage, clinic space, and community needs.
• Provides State Office with immediate feedback on adverse consequences of State policies or if policies are not understood.
• Ensures consistency among clinics in technical procedures and use of forms. Makes regular visits to all decentralized clinics to oversee operations.
• Maintains participant confidentiality and ensures that participants are treated equally and with respect, compassion, and empathy.
• Informs the State Office of major changes (i.e., staff, address, telephone, clinic hours which affect services).
• Participates in continuing education activities; attends meetings, conferences, and workshops; keeps abreast of current nutrition research as it relates to the WIC Program and participants. Registered dietitians must maintain registration with the required 75 credit hours per five-year period.
• Runs appropriate reports to verify food benefit issuance and redemption, processing standards, caseload management, etc.
• Contacts nutrition consultant with questions concerning caseload, management reports, clinic flow, State policies, equipment needs, nutrition education, staffing, and monitoring visits.
• Complies with the state WIC office regarding security, operations and functions of the Compass system.
• Ensures that administration areas of Compass are updated: referrals, pamphlets, Master Schedule, etc.
• Ensures staff is well trained.
• Recruits, interviews, and recommends individuals for hire.
• Oversees or conducts the orientation, training, and evaluation of newly hired WIC personnel.
• Ensures new staff complete Level I, II and III of the WIC Certification Program as outlined by the state office.
• Observes staff interaction during appointments, including performing thorough nutrition assessments and providing nutrition information and counseling participants.
• Defines staff roles and responsibilities, evaluates participant/staff ratios and staff needs.
• Supervises WIC staff including annual performance evaluations, ongoing coaching and feedback.
• Ensures continuing education opportunities for staff, including at least two sessions per year devoted to nutrition education.
• Holds regular staff meetings to provide and enhance communication, to provide updates on policy and procedures, and provide staff training. Monthly staff meetings are optimal; however, small agencies may need bi-monthly or quarterly meetings.
• Ensures quality nutrition education services to participants.
• Develops or adapts and implements protocols of nutrition care.
• Ensures staff members are trained in protocols.
• Ensures that a WIC high risk counselor is available and trained to provide high risk education contacts.
• Defines high risk for the agency (ensuring the State defined minimum definitions of high risk are covered); ensures WIC Educators know how to make appropriate referrals of high risk participants to the high risk counselor.
• Observes counseling skills of all staff members to ensure that accurate and appropriate information is being disseminated and that counseling skills are adequate. Trains staff in areas where improvement is needed.
• Ensures that the documentation in participant electronic chart meets the required criteria listed in the WIC Program Manual.
• Reviews, selects, or develops nutrition education materials as needed.
• Attends and ensures that all staff members attend State sponsored WIC training. Attends and ensures that all staff members attend required State sponsored WIC trainings.
• Oversees the implementation of Program nutrition objectives, participates in the nutrition education planning process via State Office guidance, and ensures that nutrition education and data collection conforms to standardized and accepted practices.
• Coordinates activities with other community services.
• Arranges outreach and publicity for the agency WIC Program.
• Develops formal referral relationships with pediatric and obstetric health caregivers.
• Acts as a liaison to the community regarding WIC services, policies, and/or nutrition issues (e.g. Informing and updating health care providers, social service agencies, assessing community needs).
• Coordinates and assists staff to be familiar with community resources and services when referring WIC participants.
• Regular and predictable attendance is required.

MINIMUM QUALIFICATIONS

Required Knowledge, Skills and Abilities:

Education: Bachelor of Science degree from an accredited university with major studies in foods and human nutrition or nursing required. Master of Science (MS) or Master of Public Health (MPH) degree strongly preferred. Must be a Registered Dietitian (RD) with the Commission on Dietetic Registration, a Registered Nurse (BSN or RN) licensed to practice in the State of Colorado, or a Medical Doctor (MD). Because WIC is a nutrition program, the position of WIC Director is ideally held by a Registered Dietitian.

Experience: Minimum of one (1) year experience in a public health setting or one year in a hospital setting is acceptable for consideration.

Required Knowledge: Knowledge of human nutrition in health and nutrition needs for disease and its application to public health practices. Knowledge of nutrition needs for infants, children and women during the prenatal, postpartum, and breastfeeding stages.

Language Skills: Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form. Must be able to read, understand, and interpret complex documents. Must understand and follow verbal and written instructions. Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have understanding of current technical report and business correspondence writing techniques and methods. Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, technical reports, procedure documents and manuals. Must be able to make effective and persuasive presentation on complex topics to a wide variety of audiences.

Interpersonal Skills: Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community. Have strong customer service orientation and work collaboratively within a team environment. Interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations. Must have the skill to organize workflow and accomplish established objectives. Possess the ability to recognize when confidentiality is required and maintain strict confidentiality. Must maintain appropriate professional boundaries in relationships with customer/clients and the general public.

Mathematical Skills: Must have the ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Skills: Must be able to apply principles of logic and reasoning or scientific thinking to a wide range of intellectual and practical problems and work independently with minimal direction. Must be able to prioritize work and simultaneously manage multiple responsibilities at times under pressure of tight deadlines and emotional situations. Must have the skill to solve problems involving concrete and abstract variables in a variety of situations within established guidelines.

Computer Skills: Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities. Must have fundamental experience with word processing, database manipulation, spreadsheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources. Must be able to learn the software and programs related to the position and the County.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand for long periods of time; use hands and fingers to handle or feel; and reach with hands or arms. The employee is required to stand, walk, climb or balance, twist, stoop, kneel, crouch or crawl. Must be able to respond to the customers’ needs and perform tasks requiring extensive hand and eye coordination. Dexterity of hands and fingers to operate a computer keyboard, mouse and other devices and objects. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to smell to distinguish between normal odors or controlled substances. Physical ability and mobility to drive a motor vehicle to and from field and meetings. Ability to navigate uneven terrain. Ability to work extended shifts and attend training and meetings outside of regularly scheduled hours and the ability to work in stressful situations.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a clinic and professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to tolerate and be productive in a quiet to moderate noise level in the work place. Employee will have periodic exposure to hazards in the field such as driving and inclement weather. The individual is exposed to hazards associated with a clinic. The employee is occasionally exposed airborne particles, body fluids, feces, blood-borne pathogens and other infectious materials in the course of duties.

Special Requirements: Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record. Must complete the following NIMS training within one year of receiving this position: IS 700/100.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.