Summary:
The Customer Service & Fulfillment Specialist I is the key point of contact in managing the customer relationship throughout the order management and fulfillment process primarily through proactive communication of order status and expectations and actively resolving customer technical and logistical issues. The Customer Service Specialist reviews incoming purchase orders and customer email communication in detail to facilitate the resolution of the customer inquiry either via distribution to the proper department(s) for processing or by taking ownership of the issue through resolution.
Responsibilities:
Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary.
Serve as key point of contact in managing the customer relationship throughout the order management and fulfillment process
Navigate a shared email box, as well as customer portals, to find requests for quotes and enter new RFQ's in D365.
Navigate a shared email box, as well as customer portals, to find and download purchase orders.
Navigate a shared email box to distribute and/or respond to customer communications. This communication should be timely, courteous, and professional.
Acknowledge receipt of purchase orders within customer portals as necessary.
Assist with changes/updates to sales orders and purchase orders when necessary.
Engage necessary resources to resolve order fulfillment issues when they arise
Assist with following order fulfillment process for product availability and production determination
Demonstrate superior customer service through written and verbal communication in a professional manner.
High level interaction with all levels of department representatives, both internally and externally Proactively communicate status and order expectations to customers
Reactively resolve any customer logistical issues
Responsive to customers through prompt follow-up to order need, inquiries and issues
Assist sales and service departments with questions.
Assist customers with order acknowledgements, status and questions.
Positional Requirements & Qualifications
Education & Experience
D365 experience preferred but not required. High School diploma, College degree (preferred)
Experience in customer service or administrative role addressing business processes and customer needs within customer service and order fulfillment processes. (preferred)
Skills & Abilities
Strong attention to detail and commitment to process accuracy and flawless execution.
Excellent communication and collaboration skills across departments.
Problem-solving mindset and ability to navigate complex customer situations calmly and effectively.
Customer focused attitude (internal/external) with service recovery experience
Highly organized,
Self-directed learner,
Effective time management,
Detail oriented
Must be able to travel and have a clear driving record in accordance to Vytl driving guidelines
Clear background check and drug/alcohol screening
Essential Physical Functions
Customer Service & Fulfillment Specialist I • Jacksonville, FL, United States
Are you passionate about delivering exceptional customer experiences and solving problems with empathy and efficiency? We're looking for a.Customer Experience Specialist.In this role, you'll be the...Mostrar más
As an Operations Senior Specialist within the Pre-Purchase team, you will be responsible for reviewing Tila-Respa Integrated Disclosures for completeness and ensuring compliance with regulatory and...Mostrar más
Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.Deliver excellent service by choosing high quality items, validating order...Mostrar más
Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry leading vending program...Mostrar más
The Purchasing Specialist will execute comprehensive procurement operations across equipment, MRO (Maintenance, Repair & Operations), and BOM (Bill of Materials) categories to support Jinko Solar's...Mostrar más
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.We do this by driving Responsible Growth and delivering for our clien...Mostrar más
As an Operations Senior Specialist within the Pre-Purchase team, you will be responsible for reviewing Tila-Respa Integrated Disclosures for completeness and ensuring compliance with regulatory and...Mostrar más
Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.Deliver excellent service by choosing high quality items, validating order...Mostrar más
Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide.We are seeking a highly motivated and skilled Title Specialist to join our growing tea...Mostrar más
Warehouse Omni Experience Ambassador.BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day.Whether you're stocking shelves, solving problems or shaping st...Mostrar más
The Account Management Specialist is a vital operational anchor within the Growth & Strategy Team.This role is designed to be the primary technical and operational point of contact for our customer...Mostrar más
Join Our National Team as a Full-Service Reviewer! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that...Mostrar más
Bank Of America Merrill Participant Services Financial Solutions Advisor.At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connect...Mostrar más
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned co...Mostrar más
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned co...Mostrar más
David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the care...Mostrar más
Join Our National Team as a Full-Service Reviewer! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that...Mostrar más
About the job Customer Service Manager Florida RemoteFully Remote Customer Service Manager (Self-Serve SaaS)Remote (U.Full-timeApply here :operationsarmy.About the RoleAre you passionate about lead...Mostrar más
