Pinnacle Live is hiring : Event Services Supervisor - Audio Visual, Event Technol

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest / client.

Essential Functions Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.

Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete

Greet guest / client before the event and provide clear instructions on how to operate equipment.

Provide continued communication with client to ensure success of all events.

Follow through on all client requests and look for opportunities to enhance the client’s event

Ensures all inventory is in good working order and rental condition

Complies and enforces all Company security and safety measures

Manage venue inventory and location of equipment to ensure inventory is secure from theft and / or damage

Ensure any lost, stolen or damaged equipment is immediately reported to supervisor

Continually work toward updating and improving technical skills

Provide continued communication with client to ensure success of all events

Maintain accurate client event information into the Company’s billing / event order system

Review invoice with client and obtain client’s signature on invoice and add-ons

Ensure all Company occupied areas are clean, organized and up to Company standards

Perform other duties as assigned.

Supervisory Responsibilities Indirectly provide oversight to technical crew for daily activities. Provide coaching, mentoring, directing work.

Education & Experience Two (2) to three (3) year’s prior experience in the audio visual and / or hospitality industry.

Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.

Computer proficiency

Required Skills & Knowledge Strong technical aptitude

Planning ability; able to plan ahead and prioritize

Excellent organizations skills

Strong inter-personal skills

Strong verbal, listening and written communication skills

Strong customer focus

Strong team player orientation

Benefits Generous time off with PTO, holidays and sick / personal days

401k with a contribution match

Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.

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