Operations Lead / Service Delivery ManagerTriTech Enterprise Systems, Inc. • Linthicum Heights, MD, US
Operations Lead / Service Delivery Manager
TriTech Enterprise Systems, Inc. • Linthicum Heights, MD, US
Hace 23 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoBachelor’s degree in Information Technology or related discipline. 10+ years in IT operations, including 5+ years in service delivery or program leadership. Demonstrated experience managing SLA-based, multi-vendor environments. Deep understanding of cloud (AWS GovCloud preferred) and ITIL v4 processes. PMP or ITIL v4 certification. AWS Solutions Architect – Associate or higher. Experience with Splunk, Jira, and ServiceNow. Strong communication and stakeholder-management skills.
Job Description
Job Description
TriTech Enterprise Systems Inc. (TriTech) is seeking an 'Operations Lead / Service Delivery Manager' to support an onsite MD State contract. This candidate will provide leadership and be the single-point accountability for all operations, maintenance, and governance activities supporting contract. In addition, the candidate will coordinate multi-disciplinary teams across application, cloud, security, and DevOps domains to ensure uptime, compliance, and SLA performance.
Key Responsibilities
- Lead daily operations huddles, weekly CAB participation, and monthly SLA reviews.
- Manage incident lifecycle (triage → RCA → prevention) across supported systems.
- Oversee release readiness, ORC completion, and change control compliance.
- Approve SLA dashboards, audit reports, and compliance evidence before submission.
- Present CSI findings and quarterly improvement plans to the client.
- Act as escalation authority for Sev-1 / Sev-2 incidents and outage communications.
- Coordinate with OMG, SCB, CAB and PMO for governance alignment and risk tracking.
- Mentor Axseum engineers; ensure cross-training and coverage continuity.
Required Qualifications & Experience
Preferred Skills / Certifications
TriTech is an Equal Opportunity Employer!!!
Powered by JazzHR
3APE253b8I
Crear una alerta de empleo para esta búsqueda
Operation Manager • Linthicum Heights, MD, US
Ofertas relacionadas
A company is looking for a Trial Delivery Lead to manage complex projects and programs across various departments.Key Responsibilities Lead the planning, execution, and delivery of complex progra...Mostrar más
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a var...Mostrar más DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a var...Mostrar más A company is looking for a Supplier Delivery Manager - Remote.Key Responsibilities Identify trends, dependencies, and failures to provide proactive solutions Monitor trending incidents to engage...Mostrar más A company is looking for a Senior Manager, Service Delivery.Key Responsibilities Lead and manage multiple Service Delivery associates on a daily basis Execute action plans to enhance operational...Mostrar más 
If you are a current Jazz employee please apply via the Internal Career site.Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients ...Mostrar más
TriTech Enterprise Systems Inc.TriTech) is seeking an 'Operations Lead / Service Delivery Manager' to support an onsite MD State contract.
This candidate will provide leadership and be the single-po...Mostrar más
Since 1989, SHI International Corp.We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on S...Mostrar más
Director of Technical Program Management - Card Integration.Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?.At Capital One...Mostrar más Director, Technical Program Manager ( Card Tech).Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?.About Capital One : At Cap...Mostrar más DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a var...Mostrar más DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a var...Mostrar más DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a var...Mostrar más 
As the Manager of Technical Delivery at a fast‑growing business, you’ll have the opportunity to shape the growth of the Customer Success department.
Lead a team of Solutions Architects and Deploymen...Mostrar más A company is looking for a Manager, Delivery Operations to lead the day-to-day operations of a team specializing in client onboarding and support.
Key Responsibilities Oversee team operations to e...Mostrar más A company is looking for a Client Delivery Manager.Key Responsibilities Oversee and drive large, high-impact projects from initiation to completion Act as a strategic consultant for clients, ens...Mostrar más 
Enterprise Operations Service Delivery Manager.This critical leadership role will oversee infrastructure stability, security, and scalability while driving operational excellence across enterprise ...Mostrar más
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO).
Its mission is to bring fast, affordable broadband to unserv...Mostrar más
Trial Delivery Lead
VirtualVocations • Rockville, Maryland, United States
A tiempo completo
Última actualización: hace 5 días • Oferta promocionada
Restaurant Delivery - Flexible Schedule
DoorDash • Parkton, MD, United States
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Delivery Driver - Flexible Schedule
DoorDash • Phoenix, MD, United States
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Supplier Delivery Manager
VirtualVocations • Rockville, Maryland, United States
A tiempo completo
Última actualización: hace 4 días • Oferta promocionada
Senior Manager of Service Delivery
VirtualVocations • Rockville, Maryland, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Senior Customer Engagement Manager, Epilepsy and Movement Disorders - Mid Atlantic (Remote)
Jazz Pharmaceuticals • Annapolis, MD, US
Teletrabajo
A tiempo completo
Última actualización: hace 2 días • Oferta promocionada
Operations Lead / Service Delivery Manager
TriTech Enterprise Systems, Inc. • Linthicum, MD, US
A tiempo completo
Quick Apply
Última actualización: hace 23 días
Service Delivery Manager
Maryland Staffing • Annapolis, MD, US
A tiempo completo
Última actualización: hace 4 días • Oferta promocionada
Director of Technical Program Management - Card Integration
Capital One • ANNAPOLIS, Maryland, United States
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Director, Technical Program Manager ( Card Tech)
Capital One • ANNAPOLIS, Maryland, United States
A tiempo completo +1
Última actualización: hace 26 días • Oferta promocionada
Restaurant Delivery - Flexible Onboarding
DoorDash • Sparks Glencoe, MD, United States
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Restaurant Delivery - Sign Up in Minutes
DoorDash • Parkton, MD, United States
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Restaurant Delivery - Receive 100% of Customer Tips
DoorDash • Sparks Glencoe, MD, United States
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
Technical Delivery Manager
Peskind Executive Search • Washington, DC, United States
A tiempo completo
Última actualización: hace 13 días • Oferta promocionada
Delivery Operations Manager
VirtualVocations • Rockville, Maryland, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Client Delivery Manager
VirtualVocations • Rockville, Maryland, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Enterprise Operations Service Delivery Manager
Peraton • Washington, DC, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Systems Delivery Manager (SDM), Kuiper Global Enterprise Services
Amazon • Washington, DC, US
Indefinido
Última actualización: hace 8 días • Oferta promocionada