Business Analyst

Location :

8162 S Priest Dr Tempe Arizona 85284 United States of America

We need someone who will manage an allotment of business entities (accounts) provide operational support and coaching support to ensure conformity to standards. Much of this position is KPI-oriented working with respective parties to find root cause coordinate communication and seek solutions to become KPI compliant. The ability to multi-task provide analytical support and possess a general curiosity is necessary. This job is a hybrid of coaching tech support project management and plan need someone who is willing to learn a new business line and grow!

Responsibilities :

Communicating with clients to ensure that all of their needs are understood and addressed

Building strong client relationships to maintain rapport and promote growth

Collaborating with various internal departments to ensure that they fulfill all customer requests

Resolving complaints and keeping track of all processes that pertain to the clients desires

Acting as the clients representative in a firm to ensure that their demands are met with a focus on improving the customer experience

Collecting and analyzing data concerning consumer behavior to understand changing needs

Job Requirements :

Bachelors degree recommend not required

More education or experience may be preferred.

Exceptional verbal and written communication skills.

Ability to collect track and analyze large amounts of data.

Adaptability and strong problem-solving skills.

Excellent active listening skills.

Ability to build rapport and collaborate with others within the company and externally.

Understanding of consumer behaviors and industry trends.

Extensive accurate product knowledge.

Skills / Required Knowledge / Tools :

Must have excellent written and verbal communication skills excellent interpersonal skill and the ability to work well in a team environment. The ability to work in a computerized environment using various software and online web programs.

Looking for 3-5 years of experience

Physical Demands :

The work is sedentary. Typically the person may sit comfortably to do the work. There many be some walking standing bending; carrying of light items such as papers books small parts; driving and automobile etc. No special physical demands are required to perform the work.

U-Haul offers :

Full Medical coverage

Prescription plans

Dental & Vision Plans

New indoor fitness gym

Gym Reimbursement Program

Registered Dietitian Program

Weight Watchers

Onsite medical clinic for you and your family

Career stability

Opportunities for advancement

Valuable on-the-job training

Tuition reimbursement program

Free online courses for personal and professional development at U-Haul University

Business and travel insurance

You Matter Employee Assistance Program

Paid holidays vacation and sick days

Employee Stock Ownership Plan (ESOP)

401(k) Savings Plan

Life insurance

Critical Illness / Group Accident

24-hour physician available for kids

Subsidized gym / membership

MetLaw Legal program

MetLife auto and home insurance

Mindset App Program

Discounts on cell phone plans hotels and more

LifeLock identity Theft

Savvy consumer wellness programs- from health care tips to financial wellness

Dave Ramseys SmartDollar Program

U-Haul federal credit union

Wellness Program

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Required Experience :

IC

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1