Customer Service Representative

Job Description

Job Description

Customer Service Representative

Sumitomo Wiring System (U.S.A.), Inc., a Sumitomo Electric Group company, is looking for a full-time and non-exempt Customer Service Representative who will be working in El Paso, TX.

Position Description :

• Customer Relations – Act as primary SWS USA contact for assigned customer accounts / Sumitomo mfg locations.
• Order Management – Manage all customer orders to ensure accurate order receipt and entry, on time delivery of daily shipments, and timely execution for delivery of expedited shipping requests and supplemental orders.
• Order Analysis. Process orders / releases and analyze data for proper order levels.
• Inventory Control – Monitor stock inventory levels to ensure availability to meet customer demand; communicate with customers, MSF locations, corporate staff and other suppliers to ensure timely arrival of finished goods; request expedited shipments of finished goods as needed.
• Product Delivery – Monitor shipping schedules to ensure complete and timely delivery of customer orders, coordinate special deliveries, communicate order status to customers; and coordinate / communicate shipment requirements with mfg locations.
• Other duties as assigned, as necessary.

Job Duties and Responsibilities

Basic Duties :

Data Entry Clerk Skills / Qualifications :

Main functions :

Qualifications

The base salary range for this position is $15 to $17 hourly depending on experience.

Compensation may vary depending on a number of factors, including a candidate’s experience, qualifications, skills, and competencies. Base pay is one part of the total compensation as well as a strong benefits package that is provided to compensate and recognize employees for their work.

About Sumitomo Wiring Systems (U.S.A.), Inc.

Sumitomo Wiring Systems was established as an electrical wire manufacturer in 1917.  Since then it has grown into a global business and a leading company in wiring harnesses for automobiles. At Sumitomo Wiring Systems (U.S.A.) Inc. (SWS-USA), we specifically sell and provide customer service for wire harness components and lead wire parts. “Connect With the Best” is the SWS Group’s basic principle and is intended to convey our commitment to carrying out business operations that connect to the future by strengthening our connection with customers, people, communities and the world from a market-oriented viewpoint.

To learn more about us, please visit  https : / / www.sws.co.jp /

About Sumitomo Electric Group

Sumitomo Electric Industries, Ltd. is a recognized global technology leader with over 280,000 employees working at around 400 group companies in 40 countries. Building on more than 120 years of innovation, today Sumitomo Electric is engaged in diversified business activities that support people’s daily lives and industries in five business segments : automotive, infocommunications, electronics, environment & energy, and industrial materials. To learn more about Sumitomo Electric, please visit  https : / / sumitomoelectric.com.  You can watch videos from our past interns and corporate profile from our YouTube Channel (https : / / www.youtube.com / user / SumitomoElectric / ). Follow us on LinkedIn (https : / / www.linkedin.com / company / sumitomo -electric).

SWS-USA is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, disability, age, genetics, protected veteran status, or any other characteristic protected by law.