Security Shift Supervisor

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Overview

GENERAL SUMMARY : Under general supervision of the Airport Security Assistant Manager, ensures that Aircraft Operations Area (AOA) gates, terminal and roving security patrols, and other designated locations are always properly staffed with the correct number of security officers required per shift. Ensures that all security employees are properly trained and that employees adhere to posted procedures.

Principal Duties And Responsibilities

• Supervises security personnel at multiple locations; schedules employees for each shift to ensure that all field operations, including but not limited to security post buildings, terminal and roving patrols are properly manned at all times with the correct number of security officers required; approves work schedule changes / exchanges and ensures changes / exchanges are kept to a minimum to prevent lost time and overtime.
• Trains all shift employees in accordance with the established standard operating procedures; ensures procedures are properly posted and employees adhere to posted procedures; recommends changes and updates to standard operating procedures and training.
• Ensures compliance with Board and Department policies, state and federal regulations and the DFW Airport Security Plan (ASP).
• Ensures security employees maintain daily logs of events and that logs are correct, complete and legible; enters activity data into system.
• Selects, trains, counsels, disciplines and evaluates performance of staff; monitors employees' daily time and attendance on shift; maintains attendance records and reviews and approves timesheets.
• Reviews reports and informs management of security violations and incidents; reviews, investigates and resolves customer complaints / issues in the field and over the telephone.
• Performs daily checks of field operations during shift to ensure all security employees are performing their duties in a proper manner and that all security equipment is in proper functioning order.
• Communicates daily with various Airport departments to resolve maintenance issues, customer complaints, incident reports, etc.
• Exercise command responsibility and accountability for the operations. Ensure day-to- day compliance with the division's purpose, mission, responsibility and authority.
• Complete and maintain accurate records and prepare reports.
• Coordinate all maintenance requests to ensure proper security of the AOA and the welfare of ASD personnel.
• Any other assignments as directed by the Assistant Manager and Manager of the division.

Minimum Requirements

Required Knowledge, Skills And Abilities

Desirable

Efforts

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.

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