Supervisor, Operations 1

Public Consulting Group LLC

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

Our Human Services team helps state and municipal human services and economic development agencies keep their promisesresponsibly and sustainablyto the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations
• Strategy
• Project and Grants Management
• Assessments and Feasibility Studies

Duties and Responsibilities

• Plans, organizes, and directs the activities of assigned staff and distribute work flow accordingly.
• Coordinates project activities with the project team, management and the client.
• Provides federal policy, procedure, and regulation consultation.
• Participates in weekly status updates and monthly status reports with clients and project team.
• Ensures that assigned staff reach and maintain productivity and quality assurance goals.
• Conducts staff performance evaluations.
• Provide outstanding customer service to guests, addressing inquiries and resolving issues promptly.
• Train, mentor, and schedule front desk team members.
• Ensure compliance with company policies and procedures
• Monitor guest satisfaction and implement improvements as needed.
• Collaborate with other departments to ensure smooth operations.
• Coordinates and completes special projects as assigned.

Required Skills

• Excellent communication, interpersonal and client-facing skills.
• Ability to work independently and on a team.
• Ability to organize and plan work efficiently within set time limits.
• Ability to understand and interpret federal and state laws and regulations.
• Ability to analyze and manage significant amounts data and produce written reports.
• Ability to effectively communicate project status, issues and information to the client.
• Ability to manage a team and effectively coordinate project tasks across multiple counties.
• Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.

Qualifications

• Associates degree or higher, preferably Social Work, Public Policy, or other closely related fields.
• 3+ years of relevant work experience in the fields of employment services, workforce development, human services, or public policy. Direct supervisory or management experience preferred.

Working Conditions

• This position requires full-time (Mon-Fri) in-office work.
• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, role, skill set, and level of experience.?As required by applicable law, PCG provides the following reasonable range of compensation for this role: $65,200 - $85,700. In addition, PCG provides a range of benefits for this role.