Enterprise IT Service Desk Technician | APPLICATION

Enterprise IT Service Desk Technician | APPLICATION

450 Science Dr, Madison, WI 53711, USA

Job Description

Posted Friday, September 12, 2025 at 5 : 00 AM

Ultratec, Inc., located on the west side of Madison, is the worldwide leader in developing new technologies for the deaf and hard of hearing population. Today, our equipment is recognized as the standard for excellence in text telecommunications. Ultratec, Inc. is actively seeking an Enterprise IT Service Desk Technician to join our team.

This full-time position offers a Monday - Friday, 8 : 00 AM - 5 : 00 PM on-site schedule, a competitive starting wage, a full benefits package, and a casual work environment. Absent undue hardship, Ultratec will make reasonable accommodations for religious beliefs and individuals with disabilities.

Ultratec's most recent endeavor, the Captioned Telephone (CapTel), continues to demonstrate how we have revolutionized the industry with cutting edge products that transform the lives of individuals around the world.

Position Summary : The Enterprise IT Service Desk Technician is primarily responsible for initial level 1 triage support of all technical-related issues. In this position, you will assist in deploying, supporting, and maintaining corporate and platform application support of Ultratec's systems and products.

Schedule : Regular business hours are 8 : 00 AM to 5 : 00 PM Monday through Friday onsite, on-call and after-hours responsibilities may be required on a rotating basis.

Essential Functions and Responsibilities : (Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time).

• Support PC and LAN / WAN issues.
• Process and maintain Helpdesk tickets.
• Performs basic computer hardware and software maintenance, repairs, and installations.
• Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
• Maintain a positive work environment by providing daily support and assistance.
• Communicate technical information, both verbal and written to a wide range of end-users, peers, and customers.
• Prepare and maintain documentation and standards of work.

Required Technical Skills :

Required Soft Skills :

Physical Requirements :

All qualified applicants will receive considerations for employment without regard to sex, race, color, national origin or ancestry, age, disability, marital status, veteran status, student status, physical appearance, sexual orientation, political beliefs, religion, genetic information, gender identity, a less than honorable discharge from the military, and any other status protected by federal, state or local law and regulations.

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