Customer Care Representative - PA

Job Description

Job Description

Customer Care Representative

Location : On-site in Harrisburg, PA - Hybrid available after probationary period.

Employment Type : Full-Time | Non-Exempt

Pay : $16.00 to $18.00 per hour, based on experience

Schedule : Monday to Friday 8 : 00am - 4 : 30pm

Position Summary

CJ Pony Parts is seeking a Customer Care Representative who will interact with customers by phone, web chat, and email. This individual will provide accurate product and service information, resolve order issues, and ensure a high level of customer satisfaction. The ideal candidate has a customer-first mindset and thrives in a fast-paced, team-oriented environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services
• Provide timely and accurate information on order status, returns, and general product questions
• Update and maintain customer account information in internal systems
• Resolve product or service concerns with professionalism and empathy
• Assist in processing orders placed in-person, online, or over the phone
• Handle payment information and address updates securely and accurately
• Generate return labels and coordinate with vendors as needed
• Record and track all customer interactions and escalate complex issues appropriately
• Provide showroom counter support (on-site only)
• Perform general administrative support tasks as assigned

Required Qualifications

Benefits

Who We Are

Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of Teamwork, Respect, Customer Service, Integrity, and Innovation. We're proud to be a trusted name in automotive parts and accessories-and we're growing!

Equal Opportunity Employer

CJ Pony Parts is proud to be an Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all employees.

E-Verify : CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.