Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $1,800+ in other potential bonuses!Maximus • Phoenix, AZ, US
Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $1,800+ in other potential bonuses!
Maximus • Phoenix, AZ, US
Hace 22 horas
Tipo de contrato
- A tiempo completo
Descripción del trabajoComprehensive Insurance Coverage : Company-paid medical coverage Tuition Reimbursement : Invest in your ongoing education and development Future Planning : 401(k) with company match Paid Time Off Package : Paid time off, sick leave & 11 paid holidays Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs Work / Life Balance Support : Flexible schedules that meet your lifestyle Career Growth : A supportive environment with career development and promotional opportunities Meaningful Work with Impact : No cold calls, sales, or collections involved! Eligibility requirements apply, ask your recruiter for more details Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). Calls are basic and routine. Uses computerized system for tracking, information gathering, and / or troubleshooting. Provides feedback when needed, provide input on call trends, processes, procedures, and training. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules Utilize standard technology such as telephone, e-mail, and web browser to perform job duties Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller Refer calls as required to CSR Lead Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate parties High School diploma or equivalent with 6 months of customer service experience. Must be fluent in English and specified secondary language. Must be able to speak and read Spanish fluently Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team - Regular and predictable attendance is required Must participate and certify in internal CCO training to begin this role. Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. May be required to work overtime and scheduled holidays. Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
General information
Job Posting Title
Customer Service Representative - Bilingual Spanish, Healthcare
Date
Wednesday, August 27, 2025
City
Phoenix
State
AZ
Country
United States
Working time
Full-time
Description & Requirements
YouTube Video
Location : On-site in Phoenix, AZ
Starting Pay : $19.16 / hr. plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!
Schedule : Limited-Service Full-Time positions available
Site Hours : 24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are highly preferred - with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Make a Difference and Empower People to Navigate Healthcare with Confidence
Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English / Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team.
You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.
Pay & Benefits
We provide a competitive package designed to support your success both inside and outside work :
- Competitive Compensation :
o $19.16 / hr base pay + 10% shift differential
o $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals
Essential Duties and Responsibilities :
Minimum Requirements
#CCOPhoenix
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
19.16
Maximum Salary
19.16
Crear una alerta de empleo para esta búsqueda
Customer Service Representative Bilingual Spanish • Phoenix, AZ, US
Ofertas relacionadas
A company is looking for a Bi-lingual Healthcare Customer Service Representative, remote.Key Responsibilities Connect with customers via phone, email, chat, or social media to resolve inquiries ...Mostrar más
Health is a new, innovative healthcare provider devoted to improving the lives of our senior members.We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can ...Mostrar más
Assist with patient intake, including recording vital signs (blood pressure, temperature, weight, pulse) and medical histories.
Prepare patients for examinations by assisting them with changing into...Mostrar más Customer Service Representative - Bilingual Spanish, Healthcare.Limited-Service Full-Time positions available.Evening and night shifts are highly preferred - with a 10% shift differential for hours...Mostrar más 
Desert Hand and Physical Therapy opened its doors in 1997 with one therapist and an office manager, who shared common goals of providing patients with the best and most qualified upper-extremity ca...Mostrar más
Medical Receptionist Bilingual - Spanish.Desert Hand and Physical Therapy opened its doors in 1997 with one therapist and an office manager, who shared common goals of providing patients with the b...Mostrar más A company is looking for a Clinical Associate - Bilingual Spanish.Key Responsibilities Coordinate care and manage orders for palliative and hospice services, ensuring timely support for members ...Mostrar más A company is looking for a Project Based Bilingual Spanish / NonBilingual Healthcare Customer Service Representative (Remote AR) - PM Shift.
Key Responsibilities Listen to customers to understand th...Mostrar más 
Career Advancement Opportunities.We are seeking a Medical Assistant with scheduling experience to join our team! As a Medical Assistant, you will be preparing for each patient visit by preparing ch...Mostrar más
Bilingual Front Medical Assistant.Location : Phoenix (Southwest Valley).We are looking for a bilingual (Spanish and English) Front Office Medical Assistant for our primary care practice.This is prim...Mostrar más A company is looking for a Bilingual Intake Specialist to work from home.Key Responsibilities Engage with potential clients to establish trust and rapport Assess clients' unique situations and p...Mostrar más A company is looking for a Bilingual Member Service Guide - Spanish.Key Responsibilities Engage members with empathy and professionalism across calls and digital channels Build high-quality conn...Mostrar más 
Customer Service Representative - Bilingual Spanish, Healthcare\n.Description & Requirements\n \n\n.Limited-Service Full-Time positions available.
Evening and night shifts have a 10% shift diffe...Mostrar más A company is looking for a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely.Key Responsibilities Answer incoming communications from customers Conduct rese...Mostrar más 
As the Front Desk Assistant, you will be the first point of contact for our patients, playing a vital role in creating a positive experience.
This position requires strong dental knowledge, excellen...Mostrar más
Career Advancement Opportunities.As a Medical Assistant, you will be preparing for each patient visit by preparing charts and pulling notes before their arrival, providing routine support medical s...Mostrar más
Company Overview Therapy Tree provides evidence based, results oriented therapy which is tailored to meet the needs of each individual.
Our therapists use motivating and fun activities to enco...Mostrar más A company is looking for a Remote Healthcare Call Center Representative.Key Responsibilities Handle inbound calls and occasional outbound follow-ups Provide exceptional customer support to patie...Mostrar más
Bilingual Healthcare Customer Service Rep
VirtualVocations • Phoenix, Arizona, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Center Care Team - Care Navigator, Bilingual
ArchWell Health • Sun City, AZ, United States
A tiempo completo
Última actualización: hace 10 días • Oferta promocionada
Back Office Medical Assistant-Must be Bilingual
PHOENIX FAMILY MEDICAL CARE PLLC • Phoenix, AZ, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Service Representative - Bilingual Spanish, Healthcare - $750 new hire bonus and up to $1,800+ in other potential bonuses!
Maximus • Phoenix, AZ, US
A tiempo completo
Última actualización: hace 22 horas • Oferta promocionada • Nueva oferta
Medical Receptionist Bilingual - Spanish
Desert Hand and Physical Therapy • Goodyear, AZ, US
A tiempo completo
Última actualización: hace 5 días • Oferta promocionada
Medical Receptionist Bilingual - Spanish
U.S. Physical Therapy • Goodyear, AZ, US
A tiempo completo
Última actualización: hace 9 días • Oferta promocionada
Bilingual Clinical Associate
VirtualVocations • Phoenix, Arizona, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Bilingual Spanish Healthcare Customer Service
VirtualVocations • Chandler, Arizona, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Medical Assistant Bilingual
ALLIANCE MEDICAL PARTNERS • Gilbert, AZ, United States
A tiempo completo
Última actualización: hace 23 horas • Oferta promocionada
Bilingual Front Office Medical Assistant
AZIMP • Phoenix, AZ, US
A tiempo parcial
Última actualización: hace más de 30 días • Oferta promocionada
Bilingual Intake Specialist
VirtualVocations • Tempe, Arizona, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Bilingual Member Service Guide
VirtualVocations • Glendale, Arizona, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Customer Service Representative - Bilingual Spanish, Healthcare
Maximus • Avondale, AZ, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Bilingual Healthcare Customer Service Representative
VirtualVocations • Chandler, Arizona, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Billingual Dental Front Desk Assistant
Express Employment • Phoenix, AZ, US
A tiempo completo
Última actualización: hace 2 días • Oferta promocionada
Medical Assistant - Bilingual
ALLIANCE MEDICAL PARTNERS • Gilbert, AZ, US
A tiempo completo
Última actualización: hace 25 días • Oferta promocionada
Bilingual Speech-Language Pathology Assistant
Therapy Tree • Glendale, AZ, US
A tiempo parcial
Quick Apply
Última actualización: hace 27 días
Nevada Licensed Healthcare Call Rep
VirtualVocations • Chandler, Arizona, United States
A tiempo completo
Última actualización: hace 4 días • Oferta promocionada