Representative II, Customer Service Operations

Customer Service Representative Ii

What Customer Operations Support contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Job Summary The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem / dispute resolution.

Responsibilities

Offer professional and timely service as a representative of Cardinal Health at-Home

Support an inbound call queue , providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions

Provide problem resolution for order issues in a timely manner

Qualifications

High School diploma, GED or equivalent, or equivalent work experience, preferred

2-4 years' experience in Customer Service preferred

Prior computer experience using Microsoft Office systems required

Team-oriented mindset

Demonstrate a passion for healthcare

Strong organizational skills and attention to detail

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks

Works on routine assignments that require basic problem resolution

Refers to policies and past practices for guidance, including usage of SOP's and written instructions

Receives general direction on standard work; receives detailed instruction on new assignments

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults with supervisor or senior peers on complex and unusual problems

Consults