No se aceptan más aplicaciones

Customer Support Specialist

Conduent State & Local Solutions, IncApopka, FL, United States

Hace 10 días

Tipo de contrato

A tiempo completo

Descripción del trabajo

Join Our Team as a Customer Support Specialist!

At Conduent, we provide essential services and solutions for Fortune 100 companies and over 500 governments, delivering outstanding results for our clients and the millions they serve. Be part of a culture that values individuality and encourages personal growth.

Position : Customer Support Specialist

Location : Onsite Ocoee, FL

Compensation : $16.00 per hour (please consider this rate in relation to your state's minimum wage)

What We Offer :

Full-time employment with immediate benefits, including paid holidays.
Starting pay at $16.00 / hour.
Comprehensive paid training.
A positive and supportive work environment.

Requirements :

Must be at least 18 years old.

High School Diploma or equivalent is required.

Background check and drug test are mandatory.

Able to work an 8-hour shift as needed.

Role Overview :

As a Customer Support Specialist, you will be the first point of contact for our clients' customers. Key responsibilities include answering calls, providing product information, and assisting customers with empathy and quick problem resolution. You will listen attentively to customer needs, ensuring effective solutions.

Your Responsibilities :

Address tolling and administrative inquiries using resources and training.

Identify customer needs to provide accurate information.

Process necessary transactions through mainframe or web-based systems.

Submit precise research requests as needed.

Maintain knowledge of company and client policies, programs, and technologies.

Communicate with warmth and empathy.

Adhere to confidentiality protocols and laws.

Provide support to colleagues during peak workload times.

Qualities for Success :

Clear and concise communication skills for conveying complex information.

A strong work ethic and dedication to service.

Proficient problem-solving abilities.

Prior customer service experience is preferred.

Able to navigate multiple applications smoothly.

Passionate about helping people and finding solutions to their issues.

Comfortable resolving conflicts calmly.

Willingness to maintain attendance during a three to five-week paid training period.

Become part of a rapidly growing organization that supports your career aspirations.

Apply Today!

Conduent is an Equal Opportunity Employer, considering applicants for all positions without regard to any protected status.

For U.S. applicants : If you require a reasonable accommodation to apply or compete for employment, please download our accommodation request form and submit it via email. We are committed to providing support and accommodations to ensure inclusivity in the hiring process.

Crear una alerta de empleo para esta búsqueda

Customer Support Specialist • Apopka, FL, United States