Overview
Pay : $42 / HR+ DOE
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Sign on bonus of $4,000 available
Benefit Information :
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
POSITION RESPONSIBILITIES
- Maintains professional behavior consistent with role as well as composure in difficult interpersonal situations
- Knows who all their customers are and initiates and maintains positive relationships with them; always promotes a customer service mindset with both internal and external customers. Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency
- Initiates and maintains positive relationships with administrative leadership and internal department directors, physicians, nursing, and staff to build a strong, cohesive team
- Develops, facilitates, and monitors the process for customer service improvement initiatives and suggest new methods that lead to better service
- Completes all required ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format.
- Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as required
- Follows Universal Precautions / Infection Control Procedures
- Demonstrates understanding of HIPPA Privacy Act; maintains confidentiality of patient information
- Actively participates in customer service improvement initiatives and suggests new methods that lead to better service
- Develops / coaches department associates to ensure potential is reached by providing feedback, suggesting ways for them to improve skills or build relationships with peers, hospital staff, patients, and customers
- Promotes departmental TQM / Customer Service initiatives; makes rounds on patient units to meet with nursing and patients / residents to exhibit care and assess if their meal expectations / nutritional needs are being met
- Proactively reports pertinent feedback to Food and Nutrition Services Director in a timely manner
- Develops menus with Chef and Director and signs off on nutritional adequacy
- Ensures that all required ABM Healthcare Support Services nutrition and patient / resident SOPs are in place; facilitates implementation of department policies and procedures to ensure programs meet goals
- Directs staff on the proper use of all automated / manual diet office systems and takes corrective action as needed
- Ensures that nutritional supplements and diet office equipment are ordered as needed and stays within budget
- Documents appropriate patient / resident nutrition care in medical record
- Assesses nutritional status per standards of care / nutrition diagnosis charting; evaluates appropriateness of diet orders; plans appropriate nutrition intervention using Nutrition Care Process
- Selects appropriate nutrition education materials for clients
- Ensures compliance with regulatory agencies
- Maximizes medical nutrition therapy reimbursement
- Develops and implements in-service programs according to procedure; teaches ServSafe® classes to associates along with Chef or Director
- Ensures temperature records are maintained per policy and procedure for tray assembly area
- Develops nutrition staff schedules within budgeted master schedule
- Documents employee report offs and reports occurrences to Food and Nutrition Services Director.
- Demonstrates ability to complete all diet office job tasks and work in absence of staff to maintain services if needed.
- Assists with hiring and training new employees – interviews candidates for diet office and dietitian positions, ensures new employees are instructed on facility documentation and other nutrition and patient / resident services SOPs. Completes probationary evaluations per facility procedure.
- Periodically audits menu accuracy; use of standardized recipes; and safe food handling guidelines.
- Routinely evaluates (tastes) food products with chef / director
- Periodically checks that meal service is provided at designated times in patient / resident areas.
- Periodically monitors patient tray assembly to ensure proper food handling, appropriate food temperatures; portioning of items on plates / trays
- Participates in budgeting for cost of diet office supplies and equipment.
- Assists with department and annual facility training programs as assigned by Director; conducts in-service training with nutrition team
- Attends outside educational seminars pertinent to nutrition portfolio and regulatory issues. Maintains registration and state licensure / certification
- Performs other duties as assigned or requested.
KNOWLEDGE, SKILLS & ABILITIES
Undergraduate Degree in Nutrition; internship (or equivalent work experience acceptable), and registered dietitian status.Two to three (2-3) years’ work experience in a healthcare environment.Licensed or certified statusCompletion of Sanitation Certification Course desirableProven knowledge of MS Office including word, excel, outlook and powerpoint.