Customer Solutions Specialist

Job Description

Job Description

We are looking for a dedicated Customer Solutions Specialist to join our team in Clifton, New Jersey. In this long-term contract position, you will play a pivotal role in ensuring seamless customer experiences through efficient administrative tasks, problem-solving, and communication. This is an excellent opportunity for individuals who thrive in a fast-paced, detail-oriented environment.

Responsibilities :

• Administer continuing education credits and notifications with precision and attention to detail.
• Grade tests and process results efficiently while maintaining accuracy.
• Input customer order information into the database promptly and without errors.
• Prepare and package educational materials for shipment, including manual collation, standing for extended periods, and lifting packages up to 40 pounds.
• Respond to inbound customer inquiries via phone, providing friendly and patient support.
• Organize and maintain files to ensure accessibility and order.
• Assist with labeling and packaging tasks to support operational needs.
• Collaborate with team members to plan and complete complex projects effectively.
• Identify and solve problems proactively, ensuring smooth processes.
• Maintain disciplined focus on multitasking and meeting deadlines.
• Ability to type at least 35 words per minute with accuracy.
• Strong written and verbal communication skills paired with a friendly and patient demeanor.
• Proven problem-solving and critical thinking abilities.
• Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Physical capacity to stand for extended periods and lift packages weighing up to 40 pounds.
• Fast learner with the ability to adapt to new processes and tools.
• Demonstrated ability to work both independently and collaboratively as part of a team.
• Experience in administrative assistance or customer support roles preferred.