As a Technical Account Manager at HappyFox, you will serve as the vital link between customers and the technical aspects of our product. Your role involves providing in-depth technical support, ensuring seamless implementation and optimal usage, while also fostering strong customer relationships.
Responsibilities:
Customer Success & Relationship Management: Establish and nurture long-term relationships with key stakeholders, ensuring customer satisfaction and success.
Technical Expertise & Support: Provide in-depth technical guidance, troubleshoot complex issues, and collaborate with engineering teams to drive timely resolutions.
Onboarding & Training: Lead customers through implementation, conduct training sessions, and share best practices to maximize platform adoption.
Proactive Monitoring & Incident Management: Monitor customer accounts, identify potential issues, and assist in handling critical incidents for swift resolutions.
Product Advocacy & Feedback: Act as the voice of the customer, gathering feedback to inform product development and enhance usability.
Customer Success Planning: Develop tailored success plans aligned with customer goals, tracking progress and driving engagement.
Collaboration & Process Improvement: Work closely with cross-functional teams, contribute to best practices, and optimize customer success processes.
Upsell & Revenue Growth: Identify upsell opportunities within existing customer accounts and proactively create sales opportunities for Account Executives.
Requirements:
Experience: 3+ years in a technical, customer-facing role such as Technical Account Manager, Solutions Engineer, or Customer Success Engineer within a SaaS or customer support technology company.
Technical Knowledge: Strong understanding of SaaS platforms, APIs, integrations, cloud technologies, and ITSM tools.
Problem-Solving & Communication: Ability to diagnose and resolve technical challenges while simplifying complex concepts for diverse audiences.
Project & Account Management: Experience handling multiple customer accounts, managing escalations, and driving successful outcomes.
Customer-Centric Mindset: Passion for delivering exceptional customer experiences and optimizing product adoption.
Benefits:
Competitive Compensation: Base salary plus performance-based incentives with growth opportunities within the company.
Dynamic Work Environment: A casual, high-energy workplace where your ideas can make an impact.
Comprehensive Benefits: Health, dental, vision, and life insurance coverage.
Paid Time Off: Enjoy paid vacation to maintain a healthy work-life balance.
Technical Account Manager • Texas, United States, null
Make a Real Impact Every Day At AO, we believe in the power of helping others.If you’re passionate about making a difference and want to turn that passion into a fulfilling career, we want to hear ...Mostrar más
When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management.Fountain’s automated, customizable platform provides a seamless applicant expe...Mostrar más
Mandatory Skills The resource has strong experience across contact center platforms, Salesforce integration, and enterprise security/network requirements.This cannot be a PM-led effort with junior ...Mostrar más
Position : WDS Architect Location : San Antonio, TX (Onsite) Contract : 06+ months Job Description: Position Summary The WDS Architect will lead architecture efforts for collaboration plat...Mostrar más
Company Overview As one of the largest independent insurance agencies in Texas, we are proud to be recognized for our exceptional, values-driven culture and consistently named among the best places...Mostrar más
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people.The Elastic Search AI...Mostrar más
Indicia is a next-generation brand activation agency.We create and activate meaningful brand experiences that drive ROI.Our purpose is to simplify our clients’ below-the-line marketing, build sust...Mostrar más
Title: Product Owner/BA Visa: USC,GC,GC-EAD,H4-EAD Location: Charlotte, NC (3 days onsite in a week) (Local only) Duration: 6+ Month contract Job description- <...Mostrar más
Title: Technical Admin/Lead, Veeva Medical CRM Location: Remote, USA Summary: Our client is seeking an experienced Technical Admin Lead for Veeva Medical CRM to provide inter...Mostrar más
At EcoOnline, we believe in the power of technology to reshape how organisations protect their people and the planet, paving the way for a safer, more sustainable future.As a global SaaS leader, we...Mostrar más
Job description: Job Title: Engineering Manager (Java, React, Playwright) Location: Dallas Texas (Onsite work) Fulltime Job Experience: 10+ years (with 3+ years in leadership roles) ...Mostrar más
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab...Mostrar más
We have been retained to find a SALES MANAGER who is a HUNTER to cover the entire US for this 40-year-old, privately owned $100M Retail / Wholesale Parts Distribution organization.They are looking ...Mostrar más
Company Description Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers' people, business, and time.AWP is America's Tr...Mostrar más
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry.Since 1998, we’ve grown into a global n...Mostrar más
If you’re someone who enjoys building strong relationships, solving technical challenges, and making a meaningful impact for customers, this role is for you.As a Key Account Manager at FS-Elliott s...Mostrar más
Job Title: Territory Manager, Surgical Pain - Houston North.Job Country: United States (US).Here at Avanos Medical, we passionately believe in three things:.Making a difference in our products, ser...Mostrar más
MessageBody">Title Adobe Technical Lead (AEP & Workfront) Location Remote Notes: Adobe Workfront, A...Mostrar más
