Director of Customer Success

A company is looking for a Director of Customer Success.

Key Responsibilities

Build, scale, and lead the Customer Success organization, ensuring alignment with customer objectives

Design and execute data-driven strategies to enhance product adoption and maximize customer value

Define and manage KPIs for Customer Success, overseeing systems and processes for operational excellence

Required Qualifications

At least 5+ years of experience in a customer success leadership or management role

Strong experience in the healthcare or health-tech industry

Demonstrated experience in a fast-paced, early-stage startup environment

Exceptional leadership and analytical skills

Proven ability to influence stakeholders and drive results