Vice President of Collections

A company is looking for a Vice President of Collections to lead and oversee call center operations related to collections.

Key Responsibilities

Lead and manage call center operations and staff for Collections across multiple locations

Implement strategies to improve customer experience and performance metrics

Ensure compliance with federal and state regulations and act as the escalation point for complex issues

Required Qualifications

High School Diploma or equivalent required; Bachelor's degree in business administration, finance, or related field preferred

7+ years of leadership experience in call center management

10+ years of experience in mortgage servicing or financial services, specifically in Collections and Customer Service

Knowledge of applicable state and federal laws and regulations related to mortgage and consumer lending

Proven leadership and management skills in a fast-paced environment