Business Analyst

Business Analyst

We are seeking an experienced Business Analyst to join our on-site team in San Antonio. This role is critical in bridging the gap between our end users and offshore development team. The ideal candidate will have a strong understanding of software systems, exceptional communication skills, and the ability to handle support-related interactions directly with users.

Key Responsibilities:

• Gather and analyze business requirements to translate into functional specifications for system enhancements and fixes
• Act as a liaison between stakeholders and offshore development teams to ensure clarity and alignment on technical solutions
• Create user stories, workflows, process diagrams, and system documentation to support development and QA efforts
• Conduct functional and user acceptance testing (UAT) to validate deliverables
• Identify and recommend opportunities for product and process improvement based on support trends and user feedback
• Prioritize incoming issues and requests
• Assist with training material development and user education as needed

Qualifications:

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience)
• 4+ years of experience in business analysis, technical support, or a similar role in a software development environment
• Proven experience communicating effectively between business users and development teams
• Experience working with offshore teams and navigating time zone differences
• Strong analytical and documentation skills
• Knowledge of the insurance claims or adjusting industry is a plus
• Comfortable handling and resolving customer support phone calls

Compensation & Benefits

• Salary: $75,000-$90,000 annually
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and company holidays