Medical Office Receptionist

Washington Health Medical Group (WHMG) Opportunity

Serving the communities of Fremont, Union City, and Newark, Washington Health Medical Group (WHMG) is a multi-specialty medical group that is a part of Washington Hospital Healthcare System in Fremont, California. In support of WHMG's mission to serve the community with the highest quality health care, WHMG's commitment to the patient first ethic and ensuring an excellent patient experience are strategic priorities. This is rooted in effective partnerships with patients that yield better outcomes and effective and efficient care in a manner that demonstrates compassion and respect for the patients in our care.

Role and Responsibilities:

Greets and receives patients in person and by telephone. Schedules appointments in an efficient and timely manner. Facilitates communication by routing phone calls to the appropriate clinic and/or person. Instructs patients on filling out their appropriate paper for registration. Checks patients in and out, make follow-up appointments, and prepare lab and x-ray slips if and when needed. Strictly follows all practice policies and procedures, including all HIPAA related policies and procedures.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Check-in:

1. Greets patients.

2. Reviews and updates demographic information of existing patients.

3. Instructs new patients on the proper completion of their new patient paperwork.

4. Insurance verification, including making copies insurance cards.

5. Obtains authorizations as needed.

6. Continually monitors the schedule for accuracy, communicate any changes to patients.

7. Collects co-pays and balances on accounts.

8. Schedules appointments, including confirming appointments two (2) days in advance.

9. Maintains clean waiting room and working areas.

10. Answers telephone, makes appointments, screens calls, provides information or routes calls to the appropriate person.

11. Prepares mailing of forms for new patients to be complete, or directs patient to the website to download the forms.

12. Reviews charts before clinic to be sure all reports are current, present and filed correctly.

13. Performs opening and closing procedures.

14. Checks for current referrals for all HMO patients. Obtains new referrals from primary care physician as necessary per office site.

15. Photocopies and faxes various documents as necessary.

16. Assists patients, doctor and other staff as needed.

17. Performs related tasks and assignments as necessary.

18. Complies with established organizational policies and procedures of WHMG.

Check-Out:

1. Greets patients and makes return appointments in the time frame noted by the physician.

2. Collects any co-pays and balances that were not collected at check-in.

3. Collects money due for Private Pay patients.

4. Fills out return appointment card.

5. Answers telephone, makes appointments, screens calls, and provides information or routes calls to appropriate person.

6. Assists staff with finding charts.

7. Patient appointment reminder calls two (2) days in advance.

8. Assists patients, doctors and staff as needed.

9. Performs related tasks/assignments as necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds.

Qualifications and Education Requirements:

1. High school graduate or GED.

2. Minimum of 1-2 years previous experience as a receptionist in a medical office in highly preferred.

Preferred Skills:

1. Communication proficiency

2. Ethical Conduct

3. Flexibility

4. Initiative

5. Time Management Salary: $28.00-$35.00 per hour

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location