Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Cleveland, OH. Job Profile PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. PNC encourages candidates to connect with their recruiter and hiring manager to discuss workplace expectations, branch hours, and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience by identifying opportunities to improve the customer’s financial wellbeing, collaborate with ecosystem partners to grow customer share of wallet, and position PNC solutions to drive new revenue and loyalty. Drive proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Create customer loyalty and grow share of wallet through a differentiated customer experience, performing lobby engagement activities, positioning PNC products to the needs, and educating customers on technology, tools, and resources. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty. Manage risk through adherence to all policies and procedures, demonstrate sound judgment within established limits, and participate in daily branch operations ensuring efficient and accurate completion. Employee Expectations Customer Focused – Knowledgeable of practices that align customer needs and satisfaction as primary considerations in all business decisions and able to create customized solutions. Managing Risk – Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to and support of PNC’s Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs. Work Experience Roles at this level typically require an associate’s degree (or equivalent) and related experience or product knowledge. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, certification, and experience (including military service) may be considered. Education No degree required. Certifications No required certifications. Licenses Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $41,250.00 – $68,750.00. Salaries may vary based on location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance. Application Window The opening is expected to be posted for two business days from 04/15/2026, with possible extension at management discretion. Benefits PNC offers a comprehensive range of benefits for full‑time employees, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, child/elder care, adoption and surrogacy assistance, educational assistance, a wellness program, paid time off, holidays, and vacation based on career level. Further details are available at pncthrive.com. Disability Accommodations Statement If an accommodation is required for the application process, contact AccommodationRequest@pnc.com with the subject “accommodation request” and include your name, job ID, and preferred contact method. Calls to 877‑968‑7762 saying “Workday” receive accommodation assistance. All information is kept confidential and used only to provide necessary accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA Section 19 and the SAFE Act and/or FINRA, which prohibit hiring of individuals with certain criminal histories. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices. #J-18808-Ljbffr