Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager Data Center (Remote) • California, CA, US
Creeks is looking for a self-starter to own our IT operations as the single face of IT for all staff, with high ownership of the environment and support to drive improvements.This is not a behind-t... Mostrar más
Job Category: Engineering / Science .Job Level: Individual Contributor.Business Unit: Operations - Other.Power Generation operates and maintains PG&E's hydroelectric, fossil, solar generation and b... Mostrar más
Founded in 1978, our client is a mission-driven nonprofit organization dedicated to improving communities through agriculture.They partner with civic leaders, community organizations, and consumers... Mostrar más
Salary Range: $123,639 - $160,800 As a Technical Project Manager within an integrated Government and contractor team, you will play a pivotal role in driving innovation and operational performance ... Mostrar más
Position: Project Management Technical – Decisioning Location: US- Remote Duration: 2+ year Contract Pay range: $53-$58/hour on W2 Job ID: 177311 Job Overview: Role Purpose: Become part of a team t... Mostrar más
Global Strategic Alliance LLC is committed to helping organizations streamline procurement, finance, and operational processes through strategic partnerships and innovative solutions.We foster a co... Mostrar más
Founded in 1952 and formerly known as Heery International Inc.United States as part of Turner & Townsend.It specializes in project and program management for public sector organizations, with i... Mostrar más
As the company continues to expand, they are seeking an experienced Project Manager to oversee multiple education-focused construction projects from preconstruction through closeout.If you're looki... Mostrar más
From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full spectrum of cons... Mostrar más
Location: Onsite: Farmersville, CA.Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite.Occasional travel to and work from ot... Mostrar más
Company Overview Pearl West is a high-growth operator of consumer brands, scaling aggressively across TikTok Shops and Amazon.With $45Min run-rate revenue and a lean, elite team, we acquire and gro... Mostrar más
At Moove AV, we aren’t just moving vehicles; we’re building the backbone of the autonomous revolution.Partnering with industry leaders like Waymo, we’re redefining fleet management and driving the ... Mostrar más
Monday - Thursday: 9 hours / Friday: 4 hours.Position Overview and Key Responsibilities:.Creeks is seeking a Data & Technology Manager to support the Water Consulting Team in managing and analy... Mostrar más
February 2026 Update GL-5/7 grade levels.Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector (Entry Level).If you’re looking for “just a job,” then stop reading right now.B... Mostrar más
Salary Range: $123,639 - $160,800 As a Technical Project Manager within an integrated Government and contractor team, you will play a pivotal role in driving innovation and operational performance ... Mostrar más
Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Mostrar más
The City of Visalia is recruiting for Project Managers in its Engineering Division.Positions may be filled at any level based on candidate qualifications.The City of Visalia's Engineering Division ... Mostrar más
We connect talented tech professionals in Latin America and Canada with remote career opportunities at innovative startups worldwide.We specialize in finding roles that align with your skills, expe... Mostrar más
Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11).You love protecting your community and doing your part to keep our nation safe.But maybe you’re... Mostrar más
Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Mostrar más
