Amerit Consulting Job Category Customer Service Overview Description OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished "Bilingual Customer Care Rep – Fully Remote." ** LOCATION: Fully Remote until the client site reopens in Rancho Cordova, CA | 3130 Kilgore Road, Suite 400, Rancho Cordova, CA 95670 (Candidate must reside within 25 miles of Rancho Cordova, CA.) ** DURATION: 6 Months + ** TRAINING: 4-5 Weeks ** START DATE: Oct 23, 2023 ** IMPORTANT: BILINGUAL FLUENCY IN ENGLISH & ONE OF THE FOLLOWING: CANTONESE, MANDARIN, ARMENIAN, CAMBODIAN, JAPANESE, SPANISH, KOREAN, RUSSIAN, TAGALOG, THAI, LAOTIAN & VIETNAMESE. ESSENTIAL JOB DUTIES: Assist and educate Medi-Cal beneficiaries with selecting a managed health care plan. Maintain a positive, empathetic, and professional attitude toward customers at all times. Respond promptly to customer inquiries. Communicate with customers through various channels. Acknowledge and resolve customer complaints. Coordinate with colleagues as necessary. Provide feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. QUALIFICATIONS / REQUIREMENTS: High school diploma or GED. Working knowledge of Microsoft Office and ability to learn and utilize software applications. Bilingual skills: English and one of the following: Cantonese, Mandarin, Spanish, Armenian, Cambodian, Japanese, Korean, Russian, Tagalog, Thai, Laotian, Vietnamese. Preferred: 6 months of customer service experience. Experience with computers, phone systems, and headsets preferred. Candidates must pass pre-employment background screenings. Interested candidates are encouraged to contact us for more information. We value employees who seek rewarding employment and a company that prioritizes its staff. #J-18808-Ljbffr
Amerit Consulting • Rancho Cordova, CA, United States
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