Surgical Services Coordinator (Skincare and Aesthetic Services Coordinator)

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Surgical Services Coordinator

Department: Plastic Surgery Bryn Mawr

Location: Penn Plastic Surgery Bryn Mawr- 23 Morris Ave

Hours: Full Time

Summary:

Penn Plastic Surgery is seeking an experienced Skincare & Aesthetic Services Coordinator who will directly support our medical aesthetician and work closely with our aesthetic surgery and skincare team, including clinical and administrative staff as well as industry and marketing representatives. The coordinator will work in both our Penn Plastic Surgery Bryn Mawr and Perelman Center practice locations. The coordinator will be responsible for scheduling patient appointments and treatments, managing provider schedules, being knowledgeable about skincare products and services, managing vendor relationships, ordering products, overseeing product inventory levels and reconciliations, and participating in marketing and promotional activities. The coordinator is expected to be educated and informed on the latest developments and innovations in skin care, recommend and develop new services and offerings, and cultivate and maintain strong working relationships with internal stakeholders and external vendors. The coordinator will also play a key role in promoting and growing the skincare and aesthetic services portfolio. The ideal candidate is a team player, self-starter with attention to detail and excellent interpersonal skills who is passionate about providing exceptional service.

Responsibilities:

• Directly support medical esthetician provider as well as APPs providing skincare and cosmetic injectables services

• Oversee provider schedules including scheduling appointments, managing patient requests and questions, coordinating clinical schedules

• Demonstrate knowledge of cosmetic and skin care products and services, aesthetic surgical and nonsurgical interventions

• Possess strong communication skills, attention to detail, and a passion for helping individuals improve their appearance and confidence

• Promote and sell cosmetic skincare products and services to patients

• Provide detailed information to patients about aesthetic procedures and after-care

• Discuss financial responsibilities with patients relating to cosmetic procedures and skincare products

• Order skin care and other related inventory for the practice and assures all are current and properly stored; maintain aesthetic device records, maintenance service requirements, and training schedules

• Submits purchase orders, submits invoices for payment, works closely with purchasing and accounts payable teams; monitors payment processing to vendors to ensure timely payment.

• Participate in program and service development efforts including website and social media promotional activities

• Communicate and collaborate with the cosmetic team regarding patient care and service updates

• Stay up to date and educated on skin care innovations and current practice guidelines

• Other duties as assigned to support the cosmetic services team and division of plastic surgery

• Independently owns, prioritizes and initiates implementation of assigned work functions

• Participates in and supports select projects to be determined by leadership

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients.

• Assists providers with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary.

• Provides coverage for practice team members during absences and/or staffing shortages.

• Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff.

• Maintain multiple calendars/schedules, office hours and meetings.

• Complete medical record request

• Contributes in the design of practice operational changes by partnering with operations team

• Trains and mentors new staff members; provides guidance on challenging scheduling issues prior to management escalation

• Contributes to development of scheduling questionnaires and/or scheduling protocols

• Takes on special assignments as required

• Proficient in the use of all systems necessary for practice operations

Credentials

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)

• 5+ years Medical office experience, or 5 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred. A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 296348