IT Manager

Summary

Provide leadership for Infrastructure teams across. Must have proven and extensive enterprise systems deployment and support experience. Applicants must have excellent communication and interpersonal skills.

Assist the manager with additional tasks and reporting responsibilities.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leads Infrastructure team in design, deployment and support expectations for platforms on premise and cloud hosted.
• Champion and lead the corporate journey to the cloud for Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (SaaS).
• Manage a staff of infrastructure engineers responsible for all datacenter hardware and software planning and design for both cloud, hybrid, and private cloud datacenters.
• Experience with datacenter management, consolidation, operations, and the ongoing maintenance of datacenter infrastructure.
• Assist in business analysis to determine and clarify informational requirements and business opportunities.
• Demonstrate sound judgement and experience with a variety of implementation concepts, practices, and techniques for supporting a wide array of enterprise systems.
• Responsible for assuring technology services and applications are efficiently designed, deployed, and optimized with scalability and security.
• Assist with the development and maintenance of IT platform hardening guidelines, policies, configuration standards, and best practices across all IT systems and services.
• Review and enhance IT policy and procedures to ensure all technology platforms are compliant with corporate policies and guidelines.
• Designs a roadmap for the creation/expansion of existing enterprise platforms to scale-out through M&A activities while maintaining command, control, and compliance of the global enterprise platforms across all CAE USA sites.
• Participate in ongoing optimization and preparation for disaster preparedness including supporting key roles in the Business Continuity Plan (BCP), Disaster Recovery Plan (DRP).
• Design a roadmap for the creation/expansion of existing technology platforms to scale-out facilities while maintaining command and control of the underlying network, infrastructure, and applications at corporate HQ.
• Provide value by bringing passion to continually discover ways to improve current processes and suggest new processes to add growing value.
• Ensure adequate staff/scheduling of Infrastructure Engineers for both daily and on-call operations providing 24/7 support for the production enterprise network.
• Evaluate and make recommendations on both Azure native and third-party tools for corporate cloud journey and support thereafter.
• Maintains a central source of information such as a knowledge base enabling support staff to recover from outages with minimal disruption to expected service levels.
• Ensure that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
• Manage a staff of engineers responsible for all data center hardware and software planning and design for both traditional data centers and private clouds.
• Solve problems and make decisions daily relative to Network, Systems and Applications team responsibilities. Ensures that effective representation takes place for the coordination of work processes and projects with other departments and divisions.
• Responsible for oversight of software license, compliance and licensing life cycles with understanding different licensing types/methods.
• Utilize enterprise tools for reporting, software installs assessment and vendor for licensing audits.
• Works closely with our external partners and industry leaders to ensure we have a keen understanding of where industry trends and technologies are going and factor those into our strategies and roadmaps.
• Interact with vendors, suppliers, and contractors for purchase and procurement of a broad spectrum of hardware and software applications along with other products and services.
• Lifecycle management of all enterprise networking software and hardware. This includes budgetary responsibility over enterprise networking product evaluation, purchase/upgrades, renewals, and decommission.

Qualifications and Education Requirements

• Bachelor’s degree in computer related field and 8+ years related experience or AS degree and 10+ years of related experience
• Must possess at least 8 years of experience supporting a complex enterprise networking environment.
• Experience with datacenter management, consolidation, IT operations, and M&A activities.
• Incumbent must hold one or more of the following: Certified Information Systems Security Professional (CISSP), VMware Certified Professional (VCP), CompTIA A+., CompTIA Security+.
• Extensive Experience with the following:
• Identify Lifecycle Management – (EntraID, Multifactor Authentication, Identity Federation, etc.)
• Microsoft O356, Azure Infrastructure, & Networking Services (InTune, Conditional Access Policies, Azure AD Sync, BLOB Storage, NSG, Azure Firewalls, etc.)
• Load Balancing Technology (F5, Azure, Cloudflare, Citrix Netscaler)
• Infoblox BloxOne DDI (IPAM/DNS/DNS Protection)
• Hypervisor Technologies (VMware, HyperV, Nutanix, Proxmox, etc.)
• VDI Technologies (Citrix, Omnissa, Azure Virtual Desktop, etc.)
• Collaboration Technologies (Microsoft Teams)
• Platform Configuration/Monitoring (PRTG, SolarWinds, Nagios)
• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role

Preferred Skills

• A+ and Cloud+ (Or equivalent IA certification).
• VMware VCP certification.
• Significant Experience with DNS/DHCP/Remote Management/Platform Security.
• Experience with Identify Federation and Azure Hybrid Services (Sync, Management, etc.)
• Experience working with VMware vSphere and Hyper-V.
• Knowledge and experience supporting a Microsoft Windows network.

Security Responsibilities

Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.

• Incumbent must be eligible for DoD Personal Security Clearance.

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Work Environment

• Duties performed in an office environment and manufacturing facility.
• Must be able to work overtime, on and off-shifts as required.
• The employee is on call 24x7 for the resolution of problems and issues.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Employees are regularly required to sit, talk or hear, in person, in meetings and by telephone.
• Manual dexterity to operate computers or other standard office equipment; and reach with hands and arms.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws.

• Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at hrops@caemilusa.com