Talent.com
LG Energy Solution Michigan, Inc.
Manager, QualityLG Energy Solution Michigan, Inc. • Holland, MI, United States
No se aceptan más aplicaciones
Manager, Quality

Manager, Quality

LG Energy Solution Michigan, Inc. • Holland, MI, United States
Hace 5 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
Job Title: Manager, Customer Service

Reports to: Sr. Manager, Customer Service

Direct Reports: Yes

Location: Holland, MI

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries!

Summary:

The role of Customer Service Manager will include supporting daily customer service activities for existing and future business in North America. The successful candidate will require an understanding of handling manufacturer product warranties and return material authorizations with quality background. The individual must be able to identify clients' needs, generate solutions and respond to customer requests in a timely manner. This requires the individual to have adequate time management skills and the ability to nurture effective relationships with customers. The role will be within a fast-paced, team-oriented, international business.

Responsibilities:

  • Report/track all activity for North America
  • Act as primary point of contact for strategic accounts
  • Ensure accurate and timely RMA follow ups to daily quality related inquiries
  • Manage customer service engineers and 3rd party contracted partners
  • Manage and forecast inventory and external failure costs
  • Escalation and 8-D rolling with cross functional teams
  • Manage, communicate and coordinate all necessary inventory needs between HQ and local teams
  • Manage the customer communications, in-field service performances. Identify and implement improvements to achieve Turn Around Time (TAT) to meet company targets
  • Ability to convey and report measurable results on customer service activities
  • Conduct thorough and timely Layered Process Audits in appropriate work areas
  • Maintain cleanliness at work-site in accordance with 5S3R Standards:
    • Sort, Set in order, Shine, Standardize, Sustain
    • Right Location, Right Quantity, Right Container
  • Perform other duties as assigned
Qualifications:
  • Bachelor's degree required, MBA or MS preferred, or equivalent, relevant experience
Experience:
  • 7 to 10+ years of experience work with customer service
  • 3 to 6+ years of experience leading and managing multiple processes
Skills:
  • Comfort around higher management
  • Knowledge of quality related tools (design checklist and gate check sheet, PPAP, FMEA, SPC, MSA, etc.)
  • Ability to deal with ambiguity and make sound decisions
  • Effective workflow and process management
  • Planning skills and effective communication of priorities
  • Delegation and directing teams to meet goals
  • Data management and analysis skills
  • Ability to work flexible hours as needed to support customers

  • Ability to work flexible hours as needed to support and work with HQ and global sites
Crear una alerta de empleo para esta búsqueda

Manager, Quality • Holland, MI, United States

Ofertas similares

Manager, Customs

DSVBangor, MI, United States
A tiempo completo

Van Buren Township, Nearest Major Market: Detroit.The purpose of this role is to provide responsible supervision and control over the Customs business transacted under DSV A/S, Inc.Locally, reporti... Mostrar más

 • Oferta promocionada

Production Supervisor 2nd Shift

Flex, Ltd.Coopersville, MI, United States
A tiempo completo

To support our extraordinary teams who build great products and contribute to our growth, were looking to add a Production Supervisor 2nd Shift located in Walker, MI.Reporting to the Production Man... Mostrar más

 • Oferta promocionada

Certified Dietary Manager (CDM)

The Laurels of HudsonvilleHUDSONVILLE, Michigan, US
A tiempo completo

Do you enjoy preparing delicious meals? Are you interested in joining a team that recognizes leadership and excellence in food service and guest hospitality? Would you like to cultivate your passio... Mostrar más

 • Oferta promocionada • Nueva oferta

EVS Manager

AramarkHolland, MI, US
A tiempo completo

In this position you will lead a team of 25 employees.Overall ownership and accountability of operational management and financial performance of the unit .Coach employees by creating a shared unde... Mostrar más

 • Oferta promocionada

Finance Transformation Analyst: Standardize, Automate & Optimize

Xerox CorporationPaw Paw, MI, United States
A tiempo completo

A global leader in document technology is seeking a finance professional to drive the optimization and standardization of accounting processes.This role involves eliminating non-standard practices ... Mostrar más

 • Oferta promocionada

Buyer

Getman CorporationBangor, MI, United States
A tiempo completo

This position buys direct and indirect material used to build high quality vehicles and components to support manufacturing and aftermarket part sales; manages suppliers, develops bids, analyzes PO... Mostrar más

 • Oferta promocionada

Quality Specialist - Retail

MillerKnollZeeland, MI, United States
A tiempo completo

Our purpose is design for the good of humankind.It's the ideal we strive toward each day in everything we do.Being a part of MillerKnoll means being a part of something larger than your work team, ... Mostrar más

 • Oferta promocionada

Nuclear Engineer

US NavyLawrence, MI, US
A tiempo completo

Nuclear Engineer (Naval Reactors Engineer).Design, regulate, and oversee the Navy’s nuclear propulsion program, including reactor design, fleet operations, and eventual defueling and decommissionin... Mostrar más

 • Oferta promocionada

Culinary Specialist

US NavyLawrence, MI, US
A tiempo completo

Culinary Specialists operate and manage Navy dining and lodging services, planning menus, preparing meals, managing inventories and records, and contributing directly to crew morale and readiness a... Mostrar más

 • Oferta promocionada

Team Leader

Tractor Supply CompanyCoopersville, MI, United States
A tiempo completo +1

Team Leader **Overall Job Summary** The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectiv... Mostrar más

 • Oferta promocionada

Maintenance Storeroom Supervisor

KellanovaAllendale, MI, United States
A tiempo parcial +1

As a Storeroom Supervisor at our Grand Rapids, MI plant, you’ll play a critical role in ensuring maintenance and production teams have the right parts at the right time to keep our manufacturing op... Mostrar más

 • Oferta promocionada

Program Manager

Philips Recruiting ServicesHolland, MI, US
110.000,00 US$ anual
A tiempo completo
Quick Apply

Must Have Automotive Program Management Experience*.Leads cross-functional teams to successfully deliver programs by meeting customer Statement of Work (SOW), timing, cost, and quality requirements... Mostrar más

 • Oferta promocionada

Quality Lab Technician (2nd)

WORKFORCE Employment SpecialistsHolland, MI, US
A tiempo completo
Quick Apply

Ensure the quality of manufacturing processes by accurately measuring and collecting metrology data for products and tooling.Analyze quality data to verify that all products meet or exceed customer... Mostrar más

Service Technician I

Securitas TechnologyLawton, MI, United States
A tiempo completo

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes.More than 13,000 colleagu... Mostrar más

 • Oferta promocionada

County Meter Reader

Meter ReaderLawton, MI
A tiempo completo

Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters... Mostrar más

 • Oferta promocionada

Process Systems Auditor

Boar's HeadHolland, MI, United States
A tiempo completo

Auditor for Manufacturing Processes.Responsible for auditing all manufacturing processes in the plant to ensure products comply with Boar's Head specifications for quality.Position requires practic... Mostrar más

 • Oferta promocionada

Lead, Meat

SpartanNash Associates, LLCHudsonville, Michigan, US
A tiempo completo

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life.A distributor, wholesaler and retailer with a g... Mostrar más

 • Oferta promocionada

Remote FP&A Manager - AI Trainer ($50-$60 per hour)

Data AnnotationHudsonville, MI, United States
Teletrabajo
A tiempo completo +1

DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule.... Mostrar más

 • Oferta promocionada • Nueva oferta

Remote QGIS Expert

Micro1Allendale, Michigan, US
40,00 US$ por hora
Teletrabajo
A tiempo completo

Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to train models and build reliable AI agents th... Mostrar más

 • Oferta promocionada

Transformation Analyst

Xerox CorporationPaw Paw, MI, United States
A tiempo completo

About Xerox Holdings Corporation.For more than 100 years, Xerox has continually redefined the workplace experience.Harnessing our leadership position in office and production print technology, we’v... Mostrar más