Talent.com
Mercor
Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour)Mercor • Newark, Ohio, US
Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour)

Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour)

Mercor • Newark, Ohio, US
Hace más de 30 días
Salario
35.000,00 US$ anual
Tipo de contrato
  • A tiempo completo
  • Teletrabajo
Descripción del trabajo
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.**Note: This role is open only to candidates currently residing in Latin America. Applicants outside Latin America will not be considered.** # **About the Role** Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experience. You will work directly with our engineering team, triaging and investigating bug reports so being super savvy with modern websites and issues SaaS-type applications run into will come in handy. Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies. Note: This is a **remote, 6-day/week** role requiring **substantial overlap with Pacific Time (PT/PST)** working hours. # Key Responsibilities - Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. - Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior. - Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance. - Surface systemic patterns and product risks to engineering and product leadership. - Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. - Communicate with precision, professionalism, and empathy. # **Qualifications** - Ability to debug web applications, likely coming from either a - Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup. - Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR - 2-5 years of experience supporting customers on such web applications. - Comfortable with _AI systems_ — you’ve played with LLMs, agents, or generative models. - Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents). - Ability to understand model outputs, failure modes, hallucinations, and feedback loops. - Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus. # **About Mercor** Mercor is at the intersection of labor markets and AI research. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day. Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion.
Crear una alerta de empleo para esta búsqueda

Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour) • Newark, Ohio, US

Ofertas similares

Account Executive

Slice Merchant ServicesLogan, OH, US
A tiempo completo

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Mostrar más

 • Oferta promocionada

Consumer Insights Analyst

Earn HausSomerset, Ohio, United States
A tiempo completo +1

We are urgently seeking people interested in taking market research studies for well known brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Ear... Mostrar más

 • Oferta promocionada

Aviation Electronics, Electrical & Computer Systems Technician

US NavyLogan, OH, US
A tiempo completo

Advanced Electronics / Computer Field (ET/FC).The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy’s most sophisticated electronics and compu... Mostrar más

 • Oferta promocionada

Home Care Aide

Addus HomecareLogan, OH, United States
A tiempo completo +1

Addus HomeCare is hiring for Caregivers.This rewarding, entry-level position provides consistent, flexible full time/part time hours to accommodate your personal needs, while providing a great care... Mostrar más

 • Oferta promocionada

Shift Supervisor

CVS HealthNew Lexington, OH, United States
A tiempo completo +1

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Mostrar más

 • Oferta promocionada

Information Service director

AA InclusionRushville, OH, United States
A tiempo completo

As part of the city's technology staff, the Information Service Director/Network Coordinator (ISD/NC) is responsible for administering and maintaining the City's computer network, telephone system ... Mostrar más

 • Oferta promocionada

Crisis Services Director

Behavioral Healthcare Partners of Central Ohio, Inc.Mount Vernon, OH, United States
A tiempo completo

Behavioral Healthcare Partners of Central Ohio (BHP) is seeking an experienced and visionary Crisis Services Director to lead our comprehensive crisis intervention and stabilization services.This e... Mostrar más

 • Oferta promocionada

Customer Service Associate I

Family DollarSomerset, OH, United States
A tiempo completo

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following:.Assist customers with q... Mostrar más

 • Oferta promocionada

Technical Product Manager

Rokky BrandsLogan, OH, United States
A tiempo completo

The Technical Project Manager serves as the organization's primary technical and strategic resource for flame-resistant (FR), high-visibility, and occupational safety apparel programs.This role com... Mostrar más

 • Oferta promocionada

Home Health Aide

PurposeCareNew Lexington, OH, United States
A tiempo completo

The Home Aide at Purpose Care Home Health plays a vital role in providing compassionate and personalized care to individuals in their own homes, ensuring their comfort, safety, and well-being.This ... Mostrar más

 • Oferta promocionada

Online Survey Taker. Earn up to $25 per survey. - Remote - Apple Valley

Earn HausApple Valley, Ohio, United States
Teletrabajo
A tiempo completo +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up... Mostrar más

 • Oferta promocionada

Corrugator Supervisor

International Paper CompanyMount Vernon, OH, United States
A tiempo completo

Position Title: Corrugator Supervisor Pay Rate: $74,080 - $92,600 Multiple factors, including individual experience, skills and abilities will determine where an employee is ultimately placed i... Mostrar más

 • Oferta promocionada

Crisis Services Director

BHC PartnersMount Vernon, OH, United States
A tiempo completo

Behavioral Healthcare Partners of Central Ohio (BHP) is seeking an experienced and visionary Crisis Services Director to lead our comprehensive crisis intervention and stabilization services.This e... Mostrar más

 • Oferta promocionada

Work From Home

Remote JobsLogan, OH
Teletrabajo
A tiempo completo

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Mostrar más

 • Oferta promocionada

Home Health Aide - Mount Vernon, OH 2365371 | Mount Vernon, Ohio | LHC Group

divvyDOSEMount Vernon, OH, United States
A tiempo completo

Home And Community Based Services Aide.Explore opportunities with Cambridge Home Health Care, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwid... Mostrar más

 • Oferta promocionada

Certified Home Health Aide (HHA)

Freedom Caregivers, Inc.Mount Vernon, OH, United States
A tiempo completo +1

Join our team at Freedom Caregivers and start your exciting new career in healthcare! We provide our caregivers with on-the-job training and an opportunity to accelerate their career paths in healt... Mostrar más

 • Oferta promocionada

Remote Product Tester - Flexible Studies

BuzzTestersUtica, OH
Teletrabajo
A tiempo completo

Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Mostrar más

 • Oferta promocionada

Sales Customer Rep (Remote)

Kenneth Brown AgencyNewark, OH, United States
Teletrabajo
A tiempo completo

Tired of the daily commute?Connect with us at Kenneth Brown Agency and thrive in a remote position that values your expertise and offers genuine autonomy.Ready to redefine your professional journey... Mostrar más

 • Oferta promocionada

Remote Market Research Assistant – Earn Up to $50/Task

Occupons QuebecNewark, OH, United States
Teletrabajo
A tiempo completo

Compensation: $45–$90 per completed task.The Consumer Insights Division of our organization is expanding its nationwide research team.We are seeking dependable individuals to support ongoing studie... Mostrar más

 • Oferta promocionada

Flexible remote AI work. Your schedule. Paid weekly, straight to your bank account.

Meridian.aiMount Vernon, OH, US
Teletrabajo
A tiempo completo

Review and label digital content including text, images, and documents.Every task you complete helps improve how technology interprets information and performs in practical settings.Detail-oriented... Mostrar más