Customer Experience Representative

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.

The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $23.78 with opportunity to earn incentive pay.

This position is located at the San Francisco Airport Car Rental Center at 780 N. McDonnell Road San Francisco CA 94128

Schedule : Due to union shift bids this position requires flexible availability.

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Responsibilities

We are hiring now for immediate openings. Responsibilities include :

• Meet and greet customers in a professional friendly and timely manner
• Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipment
• Offer additional customer assistance by offering directions maps local area information and appropriate service information
• Answer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer / Disability / Veterans

Qualifications

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 2 years of customer service or sales experience in retail guest services or administrative support

Apart from religious observation must be able to work evenings weekends and holidays

We will consider qualified applicants with criminal histories as required by and consistent with applicable law.

We offer :

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1